Banquet Server

Sandia Resort & Casino; Albuquerque (NM); On-site; USD 16,531 - 24,796; Full time

Job summary

Pueblo of Sandia is seeking a Banquet Server to deliver exceptional service at conferences and events. You will greet guests, assist with banquet setup, and ensure smooth operation throughout service.

Role emphasizes teamwork, safety, and professional conduct in a fast-paced environment; required NM certifications and a focus on guest satisfaction.

Qualifications

• Must be at least 21 years old.
• Preferred: High School Diploma, GED or equivalent.
• Must complete NM Food Handlers Course within 30 days of hire.
• Must obtain NM Alcohol Server’s License.
• Able to lift and balance heavy trays with food above shoulder.
• Excellent customer service skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Serve at F&B functions per Banquet Event Orders and policies.
• Greet guests and provide friendly, professional service; assist in setup per instructions.
• Stock service areas with supplies such as coffee, food, tableware, and linens.
• Bus, clear, and reset banquet rooms for the next event.
• Attend daily stand-up meetings and complete required training.
• Maintain cleanliness and organization of equipment and areas.

Skills

Customer service

Teamwork

Communication

Lifting trays

Education

High School Diploma

Job description

Position Summary

The Banquet Server is responsible for delivering exceptional service to guests during banquet events, conferences, and special occasions. Ensure that all food and beverage items are served efficiently, maintain cleanliness and organization in banquet areas, and uphold the highest standards of professionalism.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success at Pueblo of Sandia today and in the future.

Essential Duties and Responsibilities

1. Serves at Food and Beverage functions in accordance with Banquet Event Orders, Banquet Service policies, and Banquet Management instruction.
2. Provides every guest with friendly, professional, courteous and timely service. Responsible for greeting guests at assigned tables and providing exceptional service throughout the event. Responsible for assisting in setting banquet rooms with proper linen, silverware, china and glassware for each event as instructed by the Convention Center Manager or Banquet Captain.
3. Stocks service areas with supplies such as coffee, food, tableware, and linens.
4. Bus (remove, replace, and clear) during and after service. As well as assisting in the clearing of banquet rooms at end of service and the reset or refreshing of the room for the next event, as necessary.
5. Participate in daily stand‑up meetings to ensure proper directives are understood.
6. Timely completion of computer assisted training as required.
7. Returns all equipment to their proper storage area and maintains cleanliness and organization.
8. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia.

Additional Responsibilities

1. Performs additional job‑related functions as assigned.
2. Works collaboratively with other team members to deliver the highest degree of service to the guest.
3. A quality guest service experience is an essential component for all Team members working at the Pueblo of Sandia particularly those positions assigned to work in all public areas.

Team members in this capacity

1. Serves as the initial point of contact for guest inquiries in a courteous and attentive manner.
2. Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur.
3. Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations. Possesses knowledge and understanding of all products and services offered.
4. Builds relationships with guests based upon respect, and confidence while maintaining a friendly, and approachable demeanor.

Key Performance Indicators

This position has Key Performance Indicators (KPIs) identified as a measurement of success. KPIs will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPIs as part of the performance review process.

Knowledge, Skills, and Abilities

1. Ability to follow written and oral instructions.
2. Ability to work in a fast‑paced environment and work with a sense of urgency.
3. Ability to deal effectively and professionally with the general public and be attentive to customer’s needs.
4. Excellent customer service skills.
5. Ability to lift and balance heavy trays with food above the shoulder.
6. Maintains the highest standard of personal hygiene.
7. Ability to work harmoniously and professionally with co‑workers and supervisors.

Qualifications

Education and Experience

Required:

1. Must be at least 21 years of age.

Preferred:

1. High School Diploma, GED certification or equivalent.

Note: Relevant work experience or education may be substituted to satisfy education and/or work experience.

License/Certifications/Registrations

1. Must successfully complete the New Mexico Food Handlers Course within 30 days of date of hire.
2. Must obtain and maintain a New Mexico Alcohol Server’s License.
3. Must be able to successfully pass a stringent background investigation.
4. Will require a pre‑employment and random drug screening.

Physical Requirements / Working Conditions

Balancing Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

Climbing Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.

Crawling Moving about on hands and knees or hands and feet.

Crouching Bending the body downward and forward by bending leg and spine.

Feeling Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

Finger Dexterity Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Grasping Applying pressure to an object with the fingers and palm.

Hearing Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

Kneeling Bending legs at knee to come to a rest on knee or knees.

Lifting Raising objects from a lower to a higher position or moving objects horizontally from position‑to‑position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.

Pulling Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.

Pushing Using upper extremities to press against something with steady force to thrust forward, downward, or outward.

Reaching Extending hand(s) and arm(s) in any direction.

Seeing The ability to perceive the nature of objects by the eye.

Walking Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

Sitting Particularly for sustained periods of time.

Standing Particularly for sustained periods of time.

Stooping Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

List Working Conditions Required

1. Work is performed indoors and outdoors. Outside work is subject to temperature extremes and inclement weather conditions.
2. Work hours subject to change with overtime work required.
3. Subject to hazards which may cause personal bodily harm; smoke; diseases; cuts bruises, burns, common cold, influenza, dust, odors and elevated noise levels.
4. Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
5. Duties may involve walking, standing for long periods of time.
6. Must be able to lift at least 30 lbs. and push or pull 100 lbs.
7. Available to work, nights, weekends, holidays, split shift schedule and overtime as needed.
8. Specific required movements include the following:

• Trunk- bend, twist, rotate, push, pull, carry.
• Arms – reach, carry, lift, twist, and rotate.
• Legs – lift, push, pull, twist, and rotate.
• Hands – Grasp, manipulate bilateral coordination, hand and eye coordination, and overall and finger dexterity.

Source: Hospitality Online