Banquet Manager

BENCHMARK; United States; On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

401k with company match

Bonus programs

Job summary

The StateView Hotel, part of Pyramid Global Hospitality, seeks a Banquet Manager to lead our Food & Beverage team and oversee banquet events. You will ensure flawless execution, guest satisfaction, and compliance with standards across intimate gatherings and large celebrations.

As a key member of the leadership team, you will collaborate with Culinary, Sales, and hotel operations to deliver exceptional experiences while developing the banquet staff and maintaining cost-effective practices.

Qualifications

• Two years of hotel Food & Beverage leadership experience, with banquet or catering preferred.
• Experience leading and developing teams in a fast-paced hospitality environment.
• Strong banquet operations knowledge, event setup, service standards, and group execution.
• Excellent communication and guest service skills.

Responsibilities

• Coordinate and supervise banquet and group events from planning to post-event evaluation.
• Serve as primary client contact during events and address requests promptly.
• Lead and develop banquet team, maintaining a positive service-focused culture.
• Manage staffing, scheduling, and labor for banquet operations.
• Ensure accurate setup and maintenance of banquet spaces per BEOs and standards.
• Oversee food presentation, service, sanitation, and safety in line with regs.

Skills

Banquet leadership

Event coordination

Staff training

Guest service

Communication

POS systems

Tools

POS systems

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property

At the StateView Hotel, part of the Marriott Autograph Collection, we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few.

What you will have an opportunity to do

We are seeking an energetic, organized, and detail-oriented Banquet Manager to join our Food & Beverage leadership team and oversee the execution of our banquet and event operations. This dynamic role provides the opportunity to lead and develop our banquet team while ensuring seamless event execution, exceptional guest experiences, and consistent service standards. The ideal candidate thrives in a fast-paced hotel environment, understands the details that make group events successful, and has a genuine passion for creating memorable experiences. As Banquet Manager, you will work closely with our Culinary, Sales, Food & Beverage, and hotel leadership teams to ensure every event—from intimate gatherings to larger celebrations and meetings—is thoughtfully planned and flawlessly executed.

Responsibilities

• Coordinate and supervise banquet and group events from pre-planning and setup through event execution, breakdown, and post-event evaluation.
• Serve as a primary point of contact for clients during events, responding to requests and resolving concerns promptly and professionally.
• Lead, train, coach, and develop banquet team members while creating a positive, accountable, and service-focused work environment.
• Manage banquet staffing and scheduling based on business levels and event requirements.
• Ensure banquet spaces are properly set and maintained according to event specifications, Banquet Event Orders (BEOs), and service standards.
• Oversee food presentation, service execution, sanitation, and food safety practices in accordance with health regulations and company standards.
• Maintain appropriate inventory levels for banquet supplies, equipment, and operating materials while identifying opportunities to control costs and minimize waste.
• Utilize POS and hotel systems accurately for event billing, payment processing, and applicable cash-handling procedures.
• Monitor event and shift operations to ensure consistent delivery of exceptional hospitality experiences.
• Partner closely with the Culinary team on menu execution, timing, presentation, and special guest requirements.
• Collaborate with the Sales and Events teams to ensure event details and client expectations are clearly communicated and successfully executed.
• Partner with other hotel departments to coordinate operational needs related to meetings, social events, and group functions.
• Assist with departmental budgeting, expense management, labor productivity, and cost-control initiatives without compromising service quality.
• Maintain banquet equipment, event spaces, and storage areas to ensure they are organized, safe, and operationally ready.
• Support a culture of teamwork, recognition, accountability, and continuous improvement.

What are we looking for

• At least two years of hotel Food & Beverage leadership experience, with banquet or catering experience strongly preferred.
• Demonstrated ability to lead, motivate, coach, and develop teams in a fast-paced hospitality environment.
• Strong understanding of banquet operations, event setup, service standards, and group event execution.
• Excellent communication and guest service skills with the ability to handle client and guest needs professionally and confidently.
• Experience managing staffing levels, schedules, labor, and day-to-day shift operations.
• Strong organizational skills and attention to detail, with the ability to manage multiple events and priorities simultaneously.
• Working knowledge of food production, banquet service, sanitation, and food safety standards.
• Familiarity with bar and beverage operations is preferred.
• Experience working collaboratively with Culinary, Sales, Events, and hotel operations teams.
• Flexibility to work evenings, weekends, holidays, and varying schedules based on event and business needs.

Join the StateView Team At The StateView Hotel

At The StateView Hotel, hospitality is more than what we provide to our guests—it is how we support one another. We are looking for a Banquet Manager who is ready to lead from the floor, develop people, pay attention to the details, and help create events our guests remember long after they leave. Come grow with us and help us continue creating exceptional experiences at The StateView Hotel.

Compensation

$60,000.00 - $65,000.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.