Banquet Houseman

Garden of the Gods Collection; Colorado Springs (CO); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Garden of the Gods Resort and Club seeks a banquet operations assistant to maintain outstanding service, room presentation, and guest satisfaction. You will help with handling, storing, and maintaining equipment to prevent loss or damage, and support event logistics across the property.

The role requires at least a high school diploma and 3 months of related experience, plus Safe-Serve/TIPS CPR and other certifications. A driver’s license and teamwork are essential for success.

Qualifications

• Requires ability to interpret/extract information and perform arithmetic functions.
• Minimum education of a high school diploma and at least 3 months of job-related experience.
• Certifications listed: Safe-Serve, TIPS Bar, CPR, Food Protection Manager, Food Handler, Alcohol Server/Seller.

Responsibilities

• Set up banquet rooms to Club/Resort standards for each function.
• Pre-arrange equipment, china, and supplies for events.
• Assist with transportation of supplies, equipment, and food & beverage across property.
• Ensure A/V needs are met and tested before events.
• Address last-minute client requests and changes.
• Perform cleaning and sanitation in food & beverage storage areas and event spaces.

Skills

Guest services

Communication

Teamwork

Safety compliance

Education

High school diploma

Job description

Position Purpose & Summary

Responsible for maintaining exceptional service standards, room presentation and guest satisfaction. They help with handling, storing and maintaining equipment and supplies to prevent loss and damage.

Essential Functions:

• Checks with Banquet Manager / Banquet Captain when coming on duty for specific instructions for the current function and section assignment.


• Responsible for the work schedule assigned week to week.


• Independently sets up banquet rooms to Club and Resort standards.


• Pre-arranges all equipment, china and supplies for events as needed.


• Assist with transportation of supplies, equipment, food and beverage to various venues across property.


• Ensures all A/V needs are met and set up has been tested prior to event.


• Assists with last minute client requests and changes.


• Performs necessary clean-up and sanitation activities for the food and beverage storage facilities.


• Keeps food and beverage product, equipment and/or storage facilities clean and orderly.


• Thoroughly cleans all event/meeting rooms before and after banquet events including dusting all woodwork, taking out trash and vacuuming as needed.


• Reports hazardous conditions or broken equipment to the Engineering Department immediately. In an emergency, notifies Engineering at once.


• Is timely with refreshing rooms during banquet event breaks.


• Completes any other duties as assigned.


• Deliver "I Am Proud" service standards and department-specific signature touch points.


• Establish cross-departmental channels of communication among teammates that are consistent and complete.

Additional Duties and Responsibilities:

• Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.


• Provide extraordinary service that is "Enriching by Nature."


• Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.


• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.


• Be empowered to make things go right if they go wrong.


• Give the guest/member a fond farewell.


• Address feedback by utilizing the LEARN Model.


• Demonstrate a professional appearance and be attentive to what matters most.


• Comply with company policies and procedures.


• Observe and adhere to safety guidelines.

Marginal Functions:

• Perform other duties as assigned.


• Interface positively with other departments, offering assistance when needed.


• Displays care in use of equipment and maintains an organized and professional work environment.

Position Requirements:

Minimum Knowledge & Skills: Minimum Knowledge - Requires ability to interpret / extract information and / or perform arithmetic functions. May require typing, CRT, record keeping, or word processing. May have need for good communication skills.

Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school diploma and a minimum of three (3) months job-related experience.

License, Registration, and/or Certification Required: State of Colorado (or equivalent) Safe-Serve Certification/ TIPS Bar Certificate

External and Internal Personal Contact:

1. Communications:
   
   
   
   • Daily – Verbal /Written
   
   
   
   


2. Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication.

Additional Licenses and/or Certifications Required:

• Valid Driver's License


• CPR Certification


• Food Protection Manager Certification


• Food Handler Certification


• Alcohol Server/Seller Certification

Position Analysis/Specifications:

• Sitting


• X


• Standing


• X


• Walking


• X


• Bending Over


• X


• Crawling


• X


• Reaching


• X


• Crouching


• X


• Kneeling


• X


• Balancing


• X


• Pushing / Pulling


• X


• Lifting / Carrying – 10 lbs. or less


• X


• 11 to 25 lbs.


• X


• 26 to 50 lbs.


• X


• 51 to 70 lbs.


• X


• Manual Dexterity


• X


• Fine Motor Skills


• X


• Gross Motor Skills


• X


• Eye / Hand Coordination


• X


• Near Vision


• X


• Far Vision


• X


• Color Recognition


• X


• Hearing


• X

Environmental Factors:

• YES


• NO


• Working Outside


• X


• Working Inside


• X


• Working Alone


• X


• Working Closely with Others


• X


• Excessive Cold / Heat


• X


• Excessive Humidity / Dampness


• X


• Noise / Vibrations


• X


• Working Above Ground


• X


• Working Below Ground


• X


• Working with Chemicals / Detergents / Cleaners


• X


• Working Around Fumes / Smoke / Gas


• X


• Walking on Uneven Surfaces


• X


• Operating Motorized Equipment or Vehicles


• X


• Working Around/Near Machinery/Motorized Equipment


• X


• Climbing on Scaffolds or Ladders


• X


• Continuous use with a Computer and Keyboard

Garden of the Gods Resort and Club offers a diverse, dynamic, and thriving environment that supports career development for all our team members.