Banquet Captain - The Historic Cavalier Hotel

HEI Hotels & Resorts; Virginia Beach (VA); On-site; USD 6,800 - 9,700; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pet insurance

401(k) Savings Plan

Hotel room discounts

Job summary

HEI Hotels & Resorts is seeking a seasoned Banquet Server Team Lead to oversee guest service during banquet functions at The Historic Cavalier Hotel and Beach Club, Autograph Collection. You will ensure timely service, accurate execution of BEOs, and flawless setup and breakdown to enhance the guest experience.

You'll coordinate with catering and banquet staff, manage guest interaction, and enforce standards of professionalism and hospitality.

Qualifications

• Hotel experience preferred.
• Superior communication skills to provide information and associated services to hotel management and guests.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Ability to work effectively under time constraints and deadlines.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

• Check server and house person Banquet Event Orders (BEO) to ensure that all information is accurate.
• Check room set-up to see that BEO directions are completely followed. Ensure that all public areas are neat and clean.
• Make contact with group representatives. Explain how to make contact if needed throughout function.
• Communicate all BEO changes to catering office and affected departments.
• Coordinate with banquet staff set-ups, changes, and time schedules for all functions.
• Operate as a banquet server; setting-up, greeting and serving the guest and breaking-down the function.
• Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean.
• Recap all banquet checks at end of each day and turn in to Night Audit.
• Know the menu for each function served and be able to explain the major ingredients and preparation method for each item to be served.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Skills

Communication skills

Hotel operations knowledge

Time management

Verbal communication

Written communication

Job description

About Us

HEI Hotels & Resorts is proud to welcome The Historic Cavalier Hotel and Beach Club, Autograph Collection, to our growing portfolio of distinguished properties. Overlooking the Atlantic Ocean from Virginia Beach's North End, this iconic luxury hotel blends historic charm with modern sophistication. Featuring elegantly curated guest rooms, award-winning dining, a luxury spa, on-site bourbon distillery and exceptional service, the property delivers a premier hospitality experience and is recognized as one of the East Coast's most celebrated coastal destinations. At HEI, we understand that exceptional hotels are built by exceptional people. Our continued success is driven by our associates - the heart of every guest experience. Where people choose to work matters. In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence. Simply put, we honor the privilege of our associates choosing HEI by investing in them - ensuring they thrive, grow, and elevate every property we serve.

Compensation

Salary Range: $6.00 - $6.00 HourlyTipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? No

Overview

Lead Banquet team in the serving of guests during banquet functions to ensure positive guest experience.

Essential Duties and Responsibilities

• Check server and house person Banquet Event Orders (BEO) to ensure that all information is accurate.

• Check room set-up to see that BEO directions are completely followed. Ensure that all public areas are neat and clean.

• Make contact with group representatives. Explain how to make contact if needed throughout function.

• Communicate all BEO changes to catering office and affected departments.

• Coordinate with banquet staff set-ups, changes, and time schedules for all functions.

• Operate as a banquet server; setting-up, greeting and serving the guest and breaking-down the function.

• Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean.

• Recap all banquet checks at end of each day and turn in to Night Audit.

• Know the menu for each function served and be able to explain the major ingredients and preparation method for each item to be served.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills

• Hotel experience preferred.

• Superior communication skills to provide information and associated services to hotel management and guests.

• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.

• Ability to work effectively under time constraints and deadlines.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dentalprograms through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.