Banquet Captain | Part-Time | Palm Beach County Convention Center

Oak View Group; West Palm Beach (FL); On-site; USD 30,000 - 34,000; Part time

Benefits offered by this job

401(k) Savings Plan

401(k) matching

Job summary

Oak View Group is seeking a Banquet Captain to oversee banquet operations at the Palm Beach County Convention Center in West Palm Beach, FL. The role pays an hourly rate of $22.00–$25.00 and supports part-time benefits, including a 401(k) plan and matching.

The candidate will lead serving staff, coordinate across departments, and ensure exemplary guest service for events. The position requires 2+ years in a fast-paced catering or restaurant setting, flexibility for weekdays and weekends, and

Qualifications

• 2+ years in fast-paced, high-volume catering or restaurant environments.

Responsibilities

• Review banquet event orders (BEOs) to ensure details like food, beverage, seating, and special requests are met.
• Hold pre-banquet meetings to review appearance, stations, and timing; assign duties and partners.
• Coordinate with supervisors to ensure plans are executed and changes communicated promptly.
• Ensure quantities of china, glassware, linens, and related items are available and ordered if needed.
• Check room setup and confirm quantities and timing with chefs for each event.
• Safely handle and store equipment; supervise staff training and sanitation standards.
• Audit services during events to maintain quality and upsell opportunities.
• Resolve client issues by working with the event planning team and managers.

Skills

Team leadership

Communication

Food safety

Guest service

Education

High school diploma or GED

Job description

Oak View Group (OVG), the global leader in premium live entertainment infrastructure and services, offers a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves seven world‑class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents.

Position Summary

Banquet Captain oversees the efficient operation of banquet functions in the convention center, ensuring events are executed smoothly and according to client expectations under the guidance of the Catering Supervisor. This role involves leading and directing serving staff, coordinating with various departments, and ensuring a high level of customer service. The Banquet Captain is responsible for setting up, executing, and breaking down events, providing leadership and guidance to staff, and ensuring all banquet services align with the event’s requirements.

This role will pay an hourly rate of $22.00-$25.00.

Benefits for Part‑Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until October 30, 2026.

About The Venue

The Palm Beach County Convention Center is a multi‑purpose facility in West Palm Beach, Florida, managed by Oak View Group. The Center features a 100,000‑square‑foot exhibit hall, a 22,000‑square‑foot ballroom, 21,000 square‑feet of flexible meeting space, and connects to the 400‑room Hilton West Palm Beach.

Responsibilities

• Reviews Banquet Event Orders (BEOs) to ensure that all details, such as food and beverage, seating, special requests, etc., are met.
• Conducts pre‑banquet meetings with staff to ensure appearance, uniform, and hygiene standards are being met; assign stations and partners; and review banquet event orders.
• Communicates with the supervisors and managers to ensure that all details have been planned for and met.
• Ensures that changes and further instructions are made in a timely manner.
• Ensures that appropriate quantities of china, glassware, silverware, linens, and other items are available for upcoming events.
• Secure requisitions for those items not available in inventory.
• Checks room set‑up prior to event and meets with chefs to confirm quantities of food items and timing of food leaving the kitchen.
• Ensures proper handling of all equipment (i.e., china, glassware, silverware, linen, and props) and their proper storage after use.
• Conducts random audits during functions to evaluate food and service.
• Ensures that food is served at an appropriate temperature, food is placed properly on the table, sufficient food is available, and upsell opportunities are met.
• Regularly reviews the banquet schedule for changes, calendar of events, and special events.
• Handle client complaints and issues promptly, working with the event planning team to resolve any challenges.
• Train and mentor banquet servers and other event staff to uphold the standards of the convention center.
• Ensure staff adheres to safety, health, and sanitation guidelines during events.

Qualifications

• 2+ years of experience working in a fast‑paced, high‑volume catering or restaurant environment.
• Must have a high school diploma, G.E.D., or related food service job experience.
• Ability to work weekdays and weekends, with availability for some morning, noon, and evening shifts on an on‑call/event‑based schedule.
• Must acquire and maintain a Food Handlers Card, Alcohol Awareness Certification, and other required compliance trainings.
• Ability to work in a team‑oriented, fast‑paced, event‑driven environment.
• Ability to communicate with employees, co‑workers, management staff, and guests in a clear, business‑like, and respectful manner that focuses on generating a positive, enthusiastic, and cooperative work environment.
• Knowledge of food safety and sanitation regulations.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.