Banquet Captain @ KIVA

Shea Properties; Peoria, Northern (AZ, KY); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Paid Time Off

7 paid holidays

401(k) plan

Paid sick leave

Job summary

BlueStar Resort & Golf is seeking a Banquet Captain to organize and direct daily banquet staff activities, coordinating with Catering & Sales and F&B leadership. Reports to the Banquet Manager or Assistant F&B Manager. Position requires focus on guest service, safety, and team leadership.

The role emphasizes high standards, staff training, and collaboration across departments to deliver exceptional events and accurate inventories. Evening/weekend availability is required.

Qualifications

• High School diploma or equivalent preferred.
• One to three years’ related experience preferred.
• Must meet the state and federal minimum age requirement for serving alcohol.
• Current Food Handlers Card and TIPS Certification.
• Computer literate with working knowledge of Microsoft Office, including Excel.
• Excellent written and verbal communication skills.
• Able to pay attention to multiple details and work in a fast-paced environment.
• Flexible schedule including evenings and weekends; may require minimal travel.
• Valid driver’s license.

Responsibilities

• Communicate the core values and mission of BlueStar Resort & Golf (BSRG) to support company goals.
• Ensure a consistent set of superior standards of food service and quality are meeting or exceeding expectations.
• Collaborate with the Assistant F&B Manager to plan for future F&B functions.
• Supervise banquet staff in accordance with BSRG policies; coach and develop team members.
• Support hiring process as requested.
• Maintain effective communication between the banquet team regarding operations and safety.
• Lead by example and motivate staff; celebrate success.
• Attend events and manage banquet staff; assist F&B managers.
• Assist in monthly inventories and other duties as assigned.

Skills

Customer service

Communication

Leadership

Food safety

TIPS Certification

Excel

Driver's license

Education

High School diploma

Tools

Microsoft Office

Job description

Trilogy® at Vistancia®: Kiva & Mita Clubs

Trilogy at Vistancia is comprised of three feature club experiences, the golf club, the original community centerpiece, Kiva Club, and the recently introduced Mita Club. The golf course, the feature restaurant, V's Taproom, the full-service Alvea Spa, and the events & weddings venue are all available to the public.

Where:

Peoria, 40 minutes west of Scottsdale & Northwest of downtown Phoenix, Arizona

Pay:

$18 per hour + tips

Benefits:

New hourly full-time team members working 30 hours or more per week, will be eligible for the Company medical, dental and life insurance plans the first of the month following 60 days of full-time employment.

Full-Time team members are eligible to accrue Paid Time Off (“PTO”) in accordance with the Company policy at a rate of 120 hours per year.

Full-Time team members are eligible for 7 paid holidays annually.

Part-Time team members are eligible to accrue Paid Sick Leave in accordance with state guidelines.

All team members 21 years and older are eligible to participate in the J.F. Shea Co., Inc. 401(k) plan after completion of 30 days of service.

POSITION OVERVIEW:

The Food & Beverage (F&B) Banquet Captain organizes and directs the daily activities of the banquet staff, and works in partnership with the Catering & Sales Manager and the Assistant Food & Beverage Manager. This position reports to the Banquet Manager or the Assistant Food & Beverage Manager or the Food & Beverage Manager/Director.

KEY RESPONSIBILITIES:

• Communicate the core values and mission of BlueStar Resort & Golf (BSRG) to support the achievement of company goals.
• Ensure a consistent set of superior standards of food service and quality are meeting or exceeding employee and guest expectations.
• Collaborate with the Assistant F&B Manager to initiate a meeting with all staff to develop a common vision, discuss current needs, and plan for future F&B functions.
• Supervise banquet staff in accordance with BSRG policies and procedures; act as a coach to train and develop team members within the banquet staff; perform activities of workers as needed.
• Support hiring process as requested.
• Maintain effective communication between the banquet team members regarding banquet operations, safety, and employee concerns. Lead by example and model motivation to inspire all team members.
• Recognize and celebrate team member’s success and maintain a sense of humor.
• Attend events and manage banquet staff; assist Food & Beverage managers.
• Assist in monthly inventories, when applicable.
• Other duties and responsibilities may be assigned.

PERSONAL ATTRIBUTES:

• Must be highly customer oriented and responsive with high need for closure.
• Able to work under pressure and balance multiple priorities and assignments.
• Strong team-building skills including the ability to lead, cooperate, and motivate.
• Must be role model and able to live our BlueStar core values:
  • Honesty and Integrity
  • Respect for the Individual
  • Teamwork
  • Competitive Spirit

MINIMUM REQUIREMENTS / QUALIFICATIONS / SKILLS:

• High School diploma or equivalent preferred.
• One to three years’ related experience preferred.
• Must meet the state and federal minimum age requirement for serving alcohol.
• Current Food Handlers Card and TIPS® Certification (Training for Intervention Procedures).
• Computer literate with working knowledge of Microsoft Office, including Excel.
• Ability to understand and implement BSRG dining standards.
• Must have excellent written and verbal communication skills, with an ability to respond to the needs and requests of staff members and guests.
• Must be able to consistently achieve high work standards; attention to detail, accuracy, and timeliness.
• Must demonstrate initiative and make independent decisions, based on sound judgment.
• Must be able to pay attention to multiple details and be comfortable working in a fast-paced environment where continuous improvement is expected.
• This position requires a flexible schedule to include evenings and weekends, and may require minimal travel.
• Valid driver’s license is required.

WORK ENVIRONMENT:

This position typically operates in an indoor restaurant setting, but an employee may also be required to work on a patio or for an outdoor event, with exposure to outdoor weather conditions and occasionally native wildlife. The noise level in the work environment can be loud. Outdoor environments may require walking on variable terrain while carrying items and navigating typical event obstacles, including, but not limited to, groups of people, table set ups and decorations, plants and the natural landscape.

PHYSICAL DEMANDS:

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is regularly required to see, speak, and hear. This position is very active and requires standing and walking for most of a work shift. The position requires the ability to lift, balance and carry, bend, reach, and serve from trays weighing up to 20 pounds. Frequent hand washing is required. The employee must be able to see restaurant menus, take customer orders, review customer bills, and navigate busy work areas. The employee must also speak clearly and understand the speech of another person, sometimes in a noisy atmosphere.

BLUESTAR RESORT & GOLF IS AN EQUAL OPPORTUNITY EMPLOYER