Banquet Captain

Great Wolf Lodge; Webster (TX); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Career development programs

Exclusive perks for you and family

On-the-job training

Flexible scheduling

Well-being program

Diversity & inclusion

Job summary

Great Wolf Lodge seeks a Banquet Captain to oversee banquet set-up and serve as the primary contact for events. You will supervise a team of banquet staff, ensure timely service, and coordinate with the Banquet Manager on event orders.

Requirements include prior server experience and the ability to adapt schedules to business needs. The role emphasizes leadership, organization, and excellent guest service in a dynamic hotel setting.

Qualifications

• Previous experience as a server.
• Must be flexible regarding scheduling based on business demands.
• Successful completion of criminal background check and drug screen.

Responsibilities

• Lead, supervise and participate in banquet set-up and servers coordination.
• Read and interpret BEOs and follow instructions from Banquet Manager.
• Facilitate and lead departmental meetings such as pre- and post-meal briefings.
• Be the point of contact for each event and ensure timely service.
• Assign service stations to banquet servers and manage clean-up after functions.

Skills

Flexibility

Criminal background check

Drug screening

Job description

Pay: $22

At Great Wolf, theBanquet Captain is responsible for ensuring the overall satisfaction for event and meeting guests. The Banquet Captain oversees a team of banquet set-up and servers, serves food and beverages to banquet guests and takes food and beverage orders when there are not enough servers present.

Hiring immediately with full-time, part-time, and flexible scheduling

Join our Pack:

• Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
• Great Perks: Take advantage of exclusive perks for you, your family, and friends - including discounted vacations and employee referral incentives
• Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
• Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
• Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits:

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave

Essential Duties & Responsibilities

• Lead, supervise and participate in set-up to include; moving/setting tables and chairs, buffet set-up, bar set-up, preparation of condiments, labeling of stations, anticipating beverage needs, etc.
• Assist Banquet Manager in administrative and personnel related matters, including; scheduling, time clock reviews, overtime, performance, discipline, investigations, training and development, etc.
• Read and interpret Banquet Event Orders (BEOs) and follow instructions from Banquet Manager
• Facilitate and lead departmental meetings such as pre-meal and post-meal briefings
• Possess a deep understanding of each event and function as the point of contact for that detail
• Establish the Order of Service and follow service standards as directed by the Banquet Manager and/or the Conference Center Family Traditions and maintain event timing to ensure service occurs properly and in a timely manner
• Assign service stations to banquet servers, anticipating good, balanced working teams
• Ensure all assigned side-work and pre-work needed for future events is completed before leaving
• Supervise and inspect the clean up after all functions including; floors, dishes, equipment and supplies have been properly cleaned and stored as appropriate

Basic Qualifications & Skills

• Previous experience as a server
• Must be flexible regarding scheduling based on business demands
• Successful completion of criminal background check and drug screen

Desired Qualifications & Traits

• Previous Banquet experience
• Prior Banquet Captain Experience
• Strong leadership skills and proven teamwork
• Projects professional image that inspires trust and confidence
• Enthusiastic and positive energy

Physical Requirements

• Able to lift up to 30 lbs.
• Able to bend, stretch, and twist
• Able to stand for long periods of time

Pay Rate: $ /hr

An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.