Banquet Captain

Hei Hotels Inc.; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Complimentary meal per shift

Free parking

Career development within HEI

Job summary

HEI Hotels & Resorts in Houston, TX is seeking a Banquet Captain to lead the banquet team for on-site functions at the Houston Grand Hotel - River Oaks. The role focuses on delivering exceptional guest experiences, coordinating with catering and service staff, and ensuring accurate execution of BEOs.

The ideal candidate has hotel banquet experience, strong communication skills, and the ability to manage time-sensitive setups and service.

Qualifications

• Hotel experience preferred.
• Superior communication to guests and staff.
• Ability to work under time constraints and deadlines.

Responsibilities

• Review Banquet Event Orders (BEOs) to ensure information is accurate.
• Check room setup and ensure BEO directions are followed.
• Greet guests, set up, serve, and break down the function.
• Inspect banquet areas and return equipment to proper areas.
• Recap all banquet checks and hand to Night Audit.
• Know menu items and explain ingredients to guests.
• Maintain attendance and be available on a regular basis.
• Perform additional duties as assigned.

Skills

Hotel experience

Superior communication

Time management

Verbal and written comms

Job description

Banquet Captain# Career Opportunities at HEI Hotels & Resorts## Banquet CaptainApply: On-Site: Houston Grand Hotel - River Oaks - Houston, TX: Full time: Posted Today: JR120491**About Us**For more than 40 years, our hotel has been a landmark in the Houston hospitality scene. Today, The Houston Grand – River Oaks is entering an exciting new chapter. Under the vision of new local ownership with deep Houston roots, the property is preparing for a full renovation, and a complete luxury rebrand that will restore the hotel as one of the premier destinations in the city. We are committed to elevating every aspect of the guest and associate experience. Our team is a tight knit, family like community with many long tenured associates who take pride in their craft and the exceptional service they deliver. We value passion, professionalism, and the desire to grow—because when our associates and their families thrive, our hotel thrives. Associates enjoy a complimentary meal each shift, free parking, and meaningful opportunities for career development within both the hotel and the broader HEI portfolio. Join us as we write the next chapter of a Houston legacy—your future could be part of something extraordinary.Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.**Compensation**### Tipped/Service Charge Eligible? No### Discretionary Performance Bonus Eligible? No**Overview**Lead Banquet team in the serving of guests during banquet functions to ensure positive guest experience.### **Essential Duties and Responsibilities*** Check server and house person Banquet Event Orders (BEO) to ensure that all information is accurate.* Check room set-up to see that BEO directions are completely followed. Ensure that all public areas are neat and clean.* Make contact with group representatives. Explain how to make contact if needed throughout function.* Communicate all BEO changes to catering office and affected departments.* Coordinate with banquet staff set-ups, changes, and time schedules for all functions.* Operate as a banquet server; setting-up, greeting and serving the guest and breaking-down the function.* Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean.* Recap all banquet checks at end of each day and turn in to Night Audit.* Know the menu for each function served and be able to explain the major ingredients and preparation method for each item to be served.* Comply with attendance rules and be available to work on a regular basis.* Perform any other job-related duties as assigned.**Qualifications and Skills:*** Hotel experience preferred.* Superior communication skills to provide information and associated services to hotel management and guests.* Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.* Ability to work effectively under time constraints and deadlines.* Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.* Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.## **Benefits**HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.### HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.