Banquet Captain

BENCHMARK; California; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

401k with company match

Recognition programs

Job summary

Pyramid Global Hospitality is seeking a Banquet Captain for our Santa Cruz property managed by Pyramid Global. The role leads setup, service, and breakdown of banquet events in a fast-paced 4-star environment, ensuring guest satisfaction and smooth operations.

You will oversee hourly banquet staff, coordinate room setup with the Banquet Manager, and maintain high service standards while providing knowledgeable guidance on menu items, wine, and guest needs.

Qualifications

• 2–4 years of food service experience, preferably in banquet service.
• Knowledge of wine, beer, cocktails, and spirits.
• Excellent communication skills.

Responsibilities

• Set up for functions, including draping tables, silverware, centerpieces.
• Serve and bus tables, and clear during and after functions.
• Break down banquet spaces and tidy back-of-house areas.

Skills

Banquet service experience

Wine knowledge

Communication skills

Work under pressure

Food service experience

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Discover the charm of Chaminade Resort & Spa in Santa Cruz, CA, where our team, managed by Pyramid Global, blends seamlessly into the scenic landscape. With 156 cozy guest rooms and 12,000 sq ft of meeting space spread across 12 unique venues, our resort is not just a workplace—it's a haven where nature meets hospitality. Beyond the stunning views, Chaminade Resort & Spa is where our culture fosters growth and opportunities. As part of the Pyramid Global family, you'll enjoy perks like a 401k with a company match and recognition programs tailored to celebrate your dedication. Join us in the heart of Santa Cruz at Chaminade Resort & Spa, where your career isn't just a job—it's an integral part of a workplace that nurtures personal and professional growth.

Your journey to a fulfilling career amidst California's beauty starts here. Welcome to a workplace that feels as good as it looks! #PGH-CHA

What you will have an opportunity to do:

We are looking for a highly motivated Banquet Captain to join our team! This individual will help to direct the set up and preparation of banquet rooms for banquet functions, serve and bus tables as well as clear and tear down banquet rooms at the end of the function. Assisting the Banquet Manager this individual will lead the performance of all hourly banquet food and beverage servers and houseman and is the personal representative of the property to banquet guests. They will coordinate all aspects of the room set‑up and food and beverage service enhance guest satisfaction and maximize revenues. If you have experience with leading high volume catering and banquet events, making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world‑class property!

Your role:

Set up for functions to include draping tables, setting silverware, folding napkins, preparing drinks and put out table centerpieces.

Service to include picking up food from back hall, carrying trays to function location, serve food and clear the food from the tables.

Break down to include bussing tables, putting away dirty linen and centerpieces, vacuuming.

Responsibilities also include cleaning of back hall and organizing of storerooms.

Set up for AM or PM break stations that include coffee, tea, snacks, beverages, etc.

Assists as needed with event room setup according to meal period and table needs

Performs food & beverage preparation duties such as preparing condiments, brewing coffee, and ensuring workstations are stocked

Serves food and beverages to guests

Removes dishes, glasses, silverware, or other items from tables/counter tops and takes them to the kitchen

Cleans and sanitizes tables and/or counters & seats after guests are finished

Explains how various menu items are prepared, cooking methods and ingredients

Takes into consideration any special request and dietary issues made by the guest

Provides general property information

Offers warm and sincere welcome/farewell for all guests

Interacts with staff in a professional manner, assisting other departments with necessary information

Ensures final quality check on food and beverage items prior to serving guests

Monitors assigned tables for customer satisfaction, quality, and additional service

Addresses any guest issue promptly and with high concern

Aids other events and restaurant staff as needed

Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons)

What are we looking for?

Someone with 2-4 years of food service experience, preferably Banquet service

Someone with experience in a 4-star, 5-star venue with synchronized service

Someone with knowledge of wine, beer, cocktails, and spirits

Someone who is able to work under pressure in a fast‑paced environment

Someone with a passion for creating an exceptional experience for all guests

Someone with excellent communication skills

Compensation:

$18.00 - $18.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.