Banquet Captain

Starwood Hotels; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Starwood Hotels in Austin, TX seeks an experienced Banquet Captain to supervise banquet staff and coordinate all food and beverage services within the banquet department. Train the team, enforce standards, and oversee setup, service, and hygiene for events.

The role requires prior banquet leadership in a high-volume hotel, strong English communication, and the ability to manage guest requests, planning, and event execution with a focus on quality and guest satisfaction.

Qualifications

• Prior banquet experience in an upscale setting is required.
• Knowledge of banquet and food service standards.
• Minimum three years as Banquet Captain in a high-volume hotel.
• Organized and able to multitask efficiently.
• Reliable team player willing to learn and adapt.
• Strong communication and customer service skills.
• Capable of lifting at least 50 lbs.
• Fluent English communication, both verbal and written.
• Able to stand for long periods.
• Food handling certification (can be obtained during employment).

Responsibilities

• Meet and greet guests in a friendly, warm manner.
• Coordinate with the event host on all banquet function aspects.
• Plan and organize banquet department; maintain logs and function sheets.
• Check banquet rooms, service, and kitchen areas for cleanliness and readiness.
• Oversee all banquet function activities and ensure timely execution.
• Respond quickly and accurately to guest requests.
• Obtain required licenses/certifications (e.g., liquor licenses).
• Demonstrate strong customer relations and proactive greeting.
• Plan event course; orchestrate completion in a timely, courteous manner.
• Observe guests to fulfill additional requests and next course timing.
• Adhere to banquet standards and hotel policies.
• Supervise and train setup/breakdown per contract and manager instructions.
• Supervise and train service of food and beverages to standards.
• Discuss last-minute changes with the banquet team.
• Ensure checks are billed and signed by the host.
• Ensure daily sales reconciliation and postings to Front Office.
• Maintain awareness of security, safety, and energy procedures.
• Maintain grooming standards for staff.
• Monitor profitability; minimize waste and loss.
• Assist Banquet Manager with maintenance, repairs, and cleaning schedules.
• Guide and motivate staff; set performance standards.
• Complete daily operational training as required.
• Perform other duties as assigned.
• Embody the Starwood Hotels vision; uphold brand pillars.

Skills

Serving experience

Banquet techniques

Multitasking

Team player

Customer service

English communication

Lifting 50 lbs

Stand long hours

Food handling cert

Job description

Grow with us…

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being.A job at 1 Hotels is about more than punching a clock.It’sabout changing the world - little by little.We’rethe world’s first mission-driven hotelcompanyandwe’vegot some lofty goals. All we ask is that you bring your true self and do all the good you can!

MAIN DUTIES:

The BanquetCaptainisresponsible forthe supervision of the banquet staff and coordinates all food and beverage services within the banquet department. Train the banquet teamand alsooverseethe enforcement of hotel standards on setting up the banquet hall, up keeping, service, break away, event courses, cleaning, staffgroomingand hygiene.Manage all guest requests, complaints and queries and ensure that all aspects are communicated to the respective departments

GENERAL DUTIES:

• Meet and greet guests in a friendly and warm manner.

• Coordinates with the event host on all aspects of the banquet function.

• Performs planning andorganizationfunctions for the banqueting department likemaintainingthe banquet logbook,maintainingand updating function sheets / BEO etc.

• Checks banquet rooms, service, and kitchen areas for cleanliness, proper set up, and make sure sufficient supplies and equipment are available for the function.

• Oversee all aspects of assigned banquet function activities, ensuring that food counters are properly set and ready for execution at the appointed time.

• Ability to respond quickly and accurately to guest requests.

• Ability to obtain any governmentrequiredlicenses orcertificationfor example liquorlicensesetc.

• Display good customerrelationskills and take initiative to greet guests in a friendly manner.

• Plan the event course andorchestratesits completion ina timely,quietand courteous manner.

• Observe guests to fulfill anyadditionalrequests, to perceive whennextcourse should begin, or whenmealis completed.

• Adhering to all banquet standardprocessand alsohotel standard policies and procedures.

• Supervises and trains staff in the set up and break down of assigned banquet rooms according to contract andmanagersinstructions.

• Supervises and trains staff in the service of food and beverages according to standards.

• Discuss anylast minutechanges with the banquet team.

• Ensure all guest requirements are set and ready 30 minutes before event start time.

• Coordinates function details with banquet, conference planning, and kitchen staff.

• Maintain constant contact with the banquet chef, to ensure conclusion between food production and food service.

• Monitor banquet personnel in the performance of their duties.

• Assistin conducting pre-shift and pre-function meetings.

• Activelyparticipatesin set up of banquet rooms and service of food and beverage to guests.

• Communicatesfrequentlywith fellow supervisors and banquet managers as to the progress of thedayswork.

• Communicatesfrequentlywith function hostsin order toensure that their needs arebeing met.

• Ensures all guest checks are billed and signed by the host according to planned arrangements.

• Ensuresaccuratedaily sales reconciliation and postings are completed and provided to the Front office.

• Display awareness and compliance withhotelssecurity, safety,emergencyand energy procedures.

• Ensure high groomingaremet by all banquet staff.

• Monitors the profitability of functions to ensure quality andportioncontrol while minimizing waste and broken or lost supplies.

• Assists the Banquet Manager toestablishmaintenance, repair, and cleaning schedules for all banquet equipment and facilities.

• Guide, direct, and motivate banquet staff,Provideguidance and direction to subordinates, including setting performance standards and monitoring performance.

• Ability to take and pass all training provided and required by the banquet department to complete daily operational duties.

• Performs other duties as assigned.

• Embody the 1 Hotels Vision,Missionand Compass; deliver on Our Promise, provide Good-NaturedServiceand uphold our Brand Pillars.

QUALIFICATIONS & SKILLS:

• Prior serving experience

• Exceptional knowledge and understanding of various banquet and food service techniques and standards.

• Three or more years’ experience as Banquet Captain in a high volume, upscale hotel

• Are organized and proficient at multitasking

• Are a reliable team player willing to learn and adapt to new situations

• Strong communicationand customer service skills

• Able to lift at least 50 lbs.

• Proficient in verbal and written English communication

• Able to stand forlong periodsof time

• Food Handling certification(can be obtained during employment)

Due to the nature of the hospitality industry, employeesare required towork varying schedules, including holidays, to accommodate the business and demands of the hotel

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.Employees willbe requiredto perform any other job-related duties assigned by their supervisor.

Starwood Hotelsis an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any specialaccommodation, please visit People Operations.

Please note that your job description is notan exhaustiveof tasks and duties, butservesa guideline for daily duties, which may change from time to time.

About us…

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.