Banner Staffing Front Office Patient Services Represenative Orthopedic Clinic

Banner Health; Mesa (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

Paid orientation

Flexible schedules

Weekly pay

401(k) retirement plan

Job summary

Banner Health is hiring a Front Office Patient Services Representative to support patient flow, registrations and financial guidance. The role involves answering phones, scheduling appointments, verifying benefits, collecting patient liabilities, and posting charges at the point of service to optimize reimbursement.

The position requires strong customer service, data entry, and communication skills, with orientation and training provided.

Qualifications

• High school diploma or GED required.
• Strong interpersonal, oral and written communication skills.
• Experience with patient financial services or insurance processes preferred.

Responsibilities

• Register/check-in patients and collect necessary information.
• Verify insurance benefits and obtain pre-authorizations as needed.
• Explain financial policies and arrange payment plans with patients and families.
• Enter payments and reconcile daily transactions; balance cash drawer.

Skills

Customer service

Phone etiquette

Data entry

Insurance verification

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Primary City/State:Mesa, ArizonaDepartment Name:Banner Staffing Services-AZWork Shift:DayJob Category:Revenue CycleGood health care is key to a good life. At Banner Health, we understand that, and that’s why we work hard every day to make a difference in people’s lives. Do you like the idea of making a positive change in people’s lives – and your own? If so, this could be the perfect opportunity for you.As a Front Office Patient Services Representative on this team, you will be an integral part of the patient's Banner experience looking to provide each person with the best customer service and patient care.Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. Registry/Per Diem positions are utilized as needed within our facilities. These positions are great way to start your career with Banner Health.As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health.Location: 1441 N. 12th St, near 12th St and McDowell in Phoenix.As a valued and respected BSS Staffing Services team member, you will enjoy:Competitive wagesPaid orientationFlexible Schedules (select positions)Fewer Shifts CancelledWeekly pay403(b) Pre-tax retirementEmployee Assistance ProgramEmployee wellness programDiscount Entertainment ticketsRestaurant/Shopping discountsAuto Purchase PlanRegistry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes employment, criminal and education) is required. Must have availability to work Monday-Friday, typically 8am-5pmHours: 8:00am-4:30pm M-FLocations: Banner Health Goodyear Orthopedic Surgery Center1800 N Civic Square, Suite 320 Goodyear, AZ 85395***Please note these are not full-time benefitted positions**POSITION SUMMARYThis position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.CORE FUNCTIONS1. Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.2. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations3. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.4. Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.5. Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.6. Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.7. Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.8. Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.9. Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third party payors.MINIMUM QUALIFICATIONSHigh school diploma/GED or equivalent working knowledge.Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.PREFERRED QUALIFICATIONSWork experience with the Company’s systems and processes is preferred. Previous cash collections experience is preferred.Additional related education and/or experience preferredEEO Statement:EEO/Disabled/VeteransOur organization supports a drug-free work environment.Privacy Policy:Privacy Policy