Banking Specialist IV

Amerant Bank NA; Delray Beach (FL); On-site; USD 42,000 - 70,000; Full time

Job summary

Amerant Bank NA in Delray Beach, FL is seeking a Banking Specialist IV to support teller and platform transactions, manage lobby activity, and assist with mobile and online banking solutions.

The role emphasizes customer education on consumer and small business products, adherence to regulatory requirements, and collaboration with team members to deliver a superior banking experience.

Responsibilities

• Process all manner of financial transaction requests including deposits, withdrawals, check cashing, and cashier's checks.
• Research and resolve issues related to end-of-day banking center balancing.
• Open new accounts and perform maintenance on the Bank’s platform system including debit card issuance and KYC requirements.
• Review customers' account activity to ensure compliance with Bank Secrecy Act (BSA).
• Originate new credit requests and respond to loan-related inquiries, following policies and procedures.

Job description

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Banking Specialist IV

Business Delray Beach, FL, US

10 days ago Requisition ID: 2541

As a Banking Specialist IV, you help create the energy and excitement around Amerant Bank products, providing the right solutions and getting products into customers’ hands. You understand that Amerant Bank is dedicated to delivering a customer experience that’s unlike any other. It starts with you discovering customers’ needs and with the support of your team members, you match those needs with the right products. Every day is an opportunity for you to turn another Amerant Bank customer into a loyal customer. Purpose of role is to provide teller and platform-based transactions, manage lobby activity and support mobile, online banking and digital solutions. In addition, provide education and knowledge of our consumer and small business products to existing and new customers.

OPERATIONAL EXCELLENCE:

• Process all manner of financial transaction requests including but not limited to deposits, withdrawals, check cashing, issuance of cashiers’ checks.
• Research and resolve issues related to end of day banking center balancing.
• May be responsible for functions related to the day-to-day operation of the ATM, cash recycler, drive thru and night drop.
• Ability to open new accounts and perform maintenance transactions on the Bank’s platform system including debit card issuance and ongoing maintenance as well as completion of Know Your Customer requirements. Execute all operation responsibilities relative to opening and maintain all products and services.
• Review customers account activity to ensure compliance with Bank Secrecy Act.
• May be responsible for the daily review of overdraft, uncollected and significant balance change reports.
• Ability to originate new credit requests and respond to loan related inquiries.
• Follow Bank policies and procedures, as well as legal and regulatory requirements, including security and audit procedures.
• Adhere to all policies and procedures per Retail Banking’s operating manuals, employee handbook and all other that apply to the position functions. Ensure all regulatory requirements as well as security and audit procedures are adhered to always.
• Responsible for ensuring individual acts do not lead to Bank operating losses as well as escalating potential concerns that could lead to Bank loss to appropriate supervisor.
• Identify, evaluate, monitor and make any recommendation deemed necessary to the Risk Management Committee in order to assess, reduce, eliminate or control any current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules regulations, prescribed practices, internal policies and procedures or ethical standards.
• Ensure preventive measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to BSA, USA Patriot Act, OFAC and other AML related issues.

CUSTOMER SERVICE:

• Act as a customer advocate to ensure we meet the needs of our customers and prospects with the intent of enhancing customer retention and engagement.
• Resolve customer problems and follow up to ensure customer’s expectations are met.