Banking Specialist III/CSR

Orrstown Bank; Stewartstown (PA); On-site; USD 42,000 - 64,000; Full time

Job summary

Orrstown Bank is seeking a Banking Specialist III at our Pennsylvania branch to serve as the primary new account and loan representative. You will engage clients with our conversation strategy, uncover needs, and present solutions that align with their financial goals.

In addition to sales and service duties, you will assist with processing paying and receiving transactions, apply careful risk judgement, and maintain a strong client experience through accurate, timely service and detailed

Qualifications

• High school diploma or equivalent, some college preferred.
• Minimum of two years of experience in related banking positions with specialized training.
• One year of related banking experience may be substituted with a 4-year degree.
• Three years of outside sales experience may be considered in lieu of banking experience.

Responsibilities

• Serve as the primary new account and loan representative for the branch.
• Demonstrate strong conversational skills using the bank's conversation strategy.
• Conduct conversational discovery to align client needs with suitable solutions.
• Recognize client value and secure commitments in a repeatable process.
• Provide support in processing paying/receiving transactions as needed.
• Maintain sound balance of risk management with client experience.

Skills

Reading skills

Verbal communication

Written communication

Mathematical skills

Computer skills

Interpersonal relations

Attention to detail

Organization

Bank product knowledge

Cross-selling

Education

High school diploma or equivalent

Some college (preferred)

Job description

The Banking Specialist III will serve as the primary new account and loan representative for the branch. This position will demonstrate strong client conversational skills utilizing the Bank defined conversation strategy. In addition, the Banking Specialist III will engage in conversational discovery with a client, aligning the needs of the client with the appropriate solution, client value recognition and commitment in a repeatable fashion to support their assigned goal attainment. As required, the Banking Specialist III may also provide support in processing paying/receiving transactions for client requests. The Banking Specialist III will possess good judgement and decision-making skills to ensure a sound balance of maintaining all areas of risk while also considering the client experience.

A high school diploma or equivalent; some college preferred. A minimum of two (2) years of experience in related banking positions with specialized banking and sales training. One (1) year of experience in a related banking position may be considered with the completion of a post-secondary 4-year degree. Three (3) years of demonstrated success in outside sales may be considered in lieu of banking experience.

Proficient reading, verbal and written communication, mathematical, computer and interpersonal relations skills; strong attention to detail and be highly organized; make practical, common sense decisions; solid working knowledge of bank products; display a clear understanding of the Bank’s products and services; comprehensive knowledge of bank forms and documents used in opening new accounts, operating policies and procedures that impact these products, and technical sales skills sufficient to take advantage of additional selling and cross-selling opportunities.