Banking Specialist 1

Convergint; City of Syracuse (NY); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

13 days PTO

Medical, Dental & Vision

401K matching

Company vehicle

Life insurance

Tuition reimbursement

Job summary

Convergint is hiring a Banking Specialist 1 to join its team in Syracuse. You will be responsible for installing, programming, system startup and checkout, certifying, and training customers on assigned (smaller) projects while growing with the company.

A strong customer service mindset, integrity, and growth orientation are essential. The position offers opportunities to work within a values-driven culture and build skills across security, life safety, and building automation with supportive

Qualifications

• High School/GED or equivalent required.
• 1–3 years of field service experience preferred.
• Valid driver’s license and ability to travel locally.

Responsibilities

• Installs, programs, tests, repairs, and services security, fire alarm, life safety, and/or building automation systems with guidance as needed.
• Interprets manuals, schematics, wiring diagrams, and repairs equipment using electronics knowledge and standard tools.
• Supports customer training and ensures high levels of satisfaction, escalating complex issues to senior staff.

Skills

Customer service

Electrical aptitude

Travel readiness

Driver's license

Education

High School/GED or equivalent

Job description

Build a career where values meet worldwide opportunity.

Job Description: Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Banking Specialist 1 to join our amazing culture. In this role, you will install, program, system start-up/check-out, certify, and customer train on assigned projects including small or less complex projects. As a Banking Specialist 1, you are a part of a dynamic team that allows you to grow as Convergint grows.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Banking Specialist 1.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with "Our Training and Your Experience"

Convergint’s greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.

• Installs, programs, test, repairs, and services a variety of systems and equipment which may include security, fire alarm & life safety, and/or building automation with guidance as needed. Colleague is key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction. Refers more complex issues to higher level colleagues.


• Familiar with basic blueprints, schematics, manuals, and other specifications to determine installation procedures unassisted, may require assistance with more complex specifications. Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.


• Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions. Writes routine programs for systems.


• Acts as "our customer's best service provider" at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.


• Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.


• May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.


• Executes many of the technical aspects of multiple projects with varying timelines and budgets including, programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support etc.


• Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.


• Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction.


• Performs other duties and responsibilities as requested or required.

What You’ll Need

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.


• Willing to learn technical skills and/or experience related to fire alarm systems, and/or electronic security systems.


• To be a self-starter and work well with direct supervision.


• Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).


• A valid driver’s license with a clean driving record.


• Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.

Company Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually


• Fun & Laughter Day Off


• Medical, Dental & Vision Plan


• Life insurance & Disability Plan


• Wellness Program


• 401K Matching Plan


• Colleague Assistance Program


• Tuition reimbursement


• Competitive salary and compensation plan


• Vehicle reimbursement plan or company vehicle


• Corporate Social Responsibility Day


• Cell phone reimbursement (if applicable)


• Paid parental leave

Requirements:

• Education: High School/GED or equivalent experience


• Preferred Experience: (but not required): 1-3 years relevant field service

Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.

Convergint is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.