Banking Services Operations Associate IV - ACH

M&T Bank Corporation; Town of Amherst (NY); On-site; USD 28,000 - 47,000; Full time

Job summary

M&T Bank Corporation in Amherst, NY is seeking an ACH Processor to manage incoming and outgoing ACH files, disputes and government reclamations with precision and timeliness.

The role covers ACH window processing, EDI changes in PEP, 5-day guidance approvals, and bank settlement reconciliation with the Fed and EPN, all while adhering to risk and regulatory standards.

Qualifications

• Associate’s degree or 3 years of general work experience.
• Proven verbal and written communication skills.

Responsibilities

• Process ACH windows for customers including origination file preparation, manual kick to system for processing, balance, and evaluation of suspends and unmatched files.
• Verify and process EDI changes in PEP timely and accurately.
• Process guidance and approvals within 5 day windows for unresolved online transactions, deletions, reversals, and reclamations.
• Reconcile Bank settlement for Federal Reserve Bank and EPN.
• Process returned transactions such as NSF, closed accounts, deaths, and blocked accounts.

Skills

Communication skills

Education

Associate’s degree

Tools

MS Office

Job description

Overview

Processes and balances incoming and outgoing Automated Clearinghouse (ACH) files. Processes ACH disputes and government reclamations in a timely and accurate manner.

Primary Responsibilities

• Process ACH windows for customers including origination file preparation, manual kick to system for processing, balance, and evaluation of suspends and unmatched files in a timely and accurate manner.
• Verify and process Electronic Data Interchange (EDI) for changes, additions, or deletions in Paperless Entry Processing (PEP) in a timely and accurate manner.
• Process guidance and gather applicable approvals within 5 day guidance overlines for unresolved online transactions, deletions, reversals, and corporate reclaims in a timely and accurate manner.
• Reconcile Bank settlement for Federal Reserve Bank and Electronic Payments Network (EPN).
• Process returned transactions such as Insufficient Funds (NSF), closed accounts, deaths, and blocked accounts.
• Complete Automatic Transfer Generator (ATG) verification and set-up.
• Process exceptions and respond to government reclamations within required timeframe.
• Research and process late returns and Power of Attorney (POA) documents.
• Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite.
• Identify risk-related issues needing escalation to management.

Scope of Responsibilities

Proficient working knowledge of ACH request processing across multiple business lines, including retail and commercial.

Supervisory/Managerial Responsibilities

No supervisory responsibilities.

Education and Experience Required

• Associate’s degree, or in lieu of a degree, a minimum of 3 years’ general work experience.
• Proven verbal and written communication skills.

Education and Experience Preferred

• Minimum of 1 year prior experience processing ACH requests in the commercial and retail space.
• Proficient in the use of Personal Computers including word processing, spreadsheet, presentations and industry-specific software.

Physical Requirements

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Amherst, New York, United States of America

Company Overview

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T's affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank's traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities - combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values - integrity, ownership, collaboration, curiosity, and candor - drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T's Human Capital Report to learn more.

Equal Employment Opportunity

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.