Banking Services Operations Associate III - Mortgage Payments & Maintenance

001 Manufacturers and Traders Trust Co; Buffalo (NY); On-site; USD 26,000 - 43,000; Full time

Benefits offered by this job

Volunteer time off

Job summary

M&T Bank Corporation in Buffalo, NY is seeking a Mortgage Payments Specialist responsible for routine data entry, document validation, and processing of payments, payoffs, and special products.

You will review mortgage notes and modifications, assist with ACH agreements, prepare modification documents, and coordinate with internal partners and offshore vendors to ensure accuracy and compliance with risk standards.

Qualifications

• Associates’ degree or equivalent with 2+ years related experience
• Proven customer service experience
• Proficiency with PC, spreadsheets and word processing
• Strong verbal and written communication skills
• Demonstrated problem-solving abilities

Responsibilities

• Handle routine data entry and system updates for mortgage payments and payoffs
• Review mortgage notes, modifications and ACH documents
• Prepare mortgage loan modification documentation
• Respond to standard requests on payment applications or term research
• Perform mid-level research on payments and payoffs
• Coordinate with internal partners and offshore vendors for quality control

Skills

Customer service

Problem solving

Communication skills

Attention to detail

PC proficiency

Education

Associates' degree or equivalent

Tools

Spreadsheet software

Word processing

Job description

Overview

Completes basic mortgage payment processing and special loans duties and basic research tasks.

Primary Responsibilities

• Complete routine data entry, system updates and validation related to mortgage payments, payoffs and special product maintenance.
• Complete standardized document review and validation related to mortgage notes, modifications and ACH (Automated ClearingHouse) agreements.
• Complete basic documentation preparation related to mortgage loan modification documents.
• Respond to or initiate standard requests on exception payment applications or mortgage document term research.
• Complete mid-level complexity research into maintenance completed, payments and payoffs.
• Complete entry-level reconciliations of system maintenance and cash work as required by assigned area.
• Complete routine or standardized exception processing of payments, payoffs and ARM (Adjustable Rate Mortgage) criteria outside current system logic.
• Maintain contact with internal business partners and external customers as required in completing assigned responsibilities.
• Work with, assist and complete quality control of offshore vendors who are processing work on behalf of the Bank.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities

The jobholder may work in Mortgage Payments, Payoffs or Special Products and is responsible for entry-level tasks noted above.

Education and Experience Required

• Associates’ degree, or in lieu of a degree, a combined minimum of 2 years’ higher education and/or work experience
• Proven internal and external customer service experience
• Proficiency with personal computers as well as pertinent spreadsheet and word processing software
• Demonstrated verbal and written communication skills
• Demonstrated problem-solving skills

Education and Experience Preferred

Minimum of 1 year’s relevant experience #LI-111

Pay & Benefits

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD).

• We are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year.

Location

Buffalo, New York, United States of America

Company Overview

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.

Equal Opportunity Statement

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.