Banking Services Operations Associate III - Consumer Payments & Maintenance

M&T Bank Corporation; Millsboro (DE); On-site; USD 26,000 - 43,000; Full time

Job summary

Millsboro, Delaware-based role with M&T Bank Corporation seeking an associate-level specialist to support consumer payments, payoff processing, and mortgage servicing operations. Responsibilities include data entry, maintenance on systems of record, document validation, and exception handling, with oversight of vendor activities where needed.

The position emphasizes adherence to laws and risk standards, customer-service experience, and strong communication skills, in a regulated banking

Qualifications

• Associate’s degree or 2 years of higher education/work experience.
• Proven internal and external customer service experience.
• Proficiency with PCs and spreadsheet/word processing software.
• Strong verbal and written communication skills.
• Demonstrated problem-solving abilities.

Responsibilities

• Complete routine data entry and system updates for consumer payments and payoff processing.
• Perform customer and account level maintenance for mortgage and consumer systems.
• Review and validate documentation related to consumer and mortgage maintenance.
• Conduct mid-complexity research related to maintenance, processing and payoffs.
• Perform entry-level reconciliations for related activities.
• Handle routine exception processing and coordinate with internal/external partners.

Skills

Customer service experience

PC proficiency

Verbal and written communication

Problem-solving skills

Attention to detail

Education

Associate’s degree

Combined 2 years higher education/work experience

Tools

Spreadsheets (Excel)

Word processing

Job description

Overview: Completes skilled clerical duties related to consumer payments and payoff processing and requiring analysis and expanded use of judgment within assigned department; completes exception processing and research tasks. Responsible for multiple product lines and vendor oversight for consumer products on the system.

Primary Responsibilities

• Complete routine data entry and system updates and validation for consumer payments and payoff processing, consumer and mortgage maintenance, consumer exception payment processing and dealer payoffs.
• Complete customer and account level maintenance on mortgage and consumer systems of record and related to consumer and mortgage maintenance, consumer exception payment processing and dealer payoffs.
• Complete standardized document review and validation as well as basic documentation preparation related to consumer and mortgage maintenance, consumer exception payment processing and dealer payoffs.
• Complete mid-complexity level research related to maintenance, processing and payoffs for these products.
• Complete entry-level reconciliations related to these activities.
• Complete routine or standardized exception processing for these products.
• May contact internal business partners, external customers and vendors as required to complete assigned responsibilities.
• Complete daily quality review and provide feedback for processing and tasks completed by the offshore team.
• Ensure activities comply with applicable laws and regulations. Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities

This position works under moderate supervision and exercises reasonable judgment in completing their responsibilities and requires highly specialized knowledge of the servicing system, products and pertinent policies and regulations.

Education and Experience Required

• Associate’s degree, or in lieu of degree, a combined minimum of 2 years’ higher education and/or work experience
• Proven internal and external customer service experience
• Proficiency with personal computers as well as pertinent spreadsheet and word processing software
• Demonstrated verbal and written communication skills
• Demonstrated problem-solving skills

Education and Experience Preferred

• Minimum of 1 year’s relevant experience

Compensation

• M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Millsboro, Delaware, United States of America

About M&T Bank

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values—integrity, ownership, collaboration, curiosity, and candor—drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more.

Equal Employment Opportunity

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.