Banking Services Operations Associate III - Consumer Payments & Maintenance

M&T Bank; Millsboro (DE); On-site; USD 26,000 - 43,000; Full time

Job summary

M&T Bank in Millsboro, Delaware seeks a detail-oriented clerk to handle consumer payments and payoff processing, with emphasis on accuracy and judgment. The role supports multiple product lines, conducts exception processing, and coordinates with partners and vendors.

The ideal candidate has an associate degree or equivalent work experience, strong data entry and computer skills, and solid communication. The position offers hourly pay between $18.68 and $31.14 and reliable service to customers

Qualifications

• Associate degree or 2 years of higher education and/or work experience.
• Proven internal and external customer service experience.
• PC proficiency with spreadsheet and word processing software.
• Verbal and written communication skills.
• Problem-solving abilities.

Responsibilities

• Complete routine data entry and system updates and validation for consumer payments and payoff processing.
• Complete standardized document review and validation related to consumer and mortgage maintenance and payoffs.
• Perform mid-complexity research related to maintenance, processing and payoffs for these products.
• Complete entry-level reconciliations related to these activities.
• Complete routine or standardized exception processing for these products.
• May contact internal partners, external customers and vendors as required to complete assigned responsibilities.
• Complete daily quality review and provide feedback for processing and tasks completed by the offshore team.
• Ensure activities comply with applicable laws and regulations.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain internal control standards, including timely implementation of audit points.
• Complete other related duties as assigned.

Skills

Customer service

Data entry

Problem solving

Communication

Education

Associate degree or 2 years higher education/experience

Minimum 1 year relevant experience

Tools

Spreadsheet software

Word processing software

Job description

Overview

Completes skilled clerical duties related to consumer payments and payoff processing and requiring analysis and expanded use of judgment within assigned department; completes exception processing and research tasks. Responsible for multiple product lines and vendor oversight for consumer products on the system.

Primary Responsibilities

• Complete routine data entry and system updates and validation for consumer payments and payoff processing, consumer and mortgage maintenance, consumer exception payment processing and dealer payoffs. Complete customer and account level maintenance on mortgage and consumer systems of record and related to consumer and mortgage maintenance, consumer exception payment processing and dealer payoffs.
• Complete standardized document review and validation as well as basic documentation preparation related to consumer and mortgage maintenance, consumer exception payment processing and dealer payoffs.
• Complete mid-complexity level research related to maintenance, processing and payoffs for these products.
• Complete entry-level reconciliations related to these activities.
• Complete routine or standardized exception processing for these products.
• May contact internal business partners, external customers and vendors as required to complete assigned responsibilities.
• Complete daily quality review and provide feedback for processing and tasks completed by the offshore team.
• Ensure activities comply with applicable laws and regulations.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities

This position works under moderate supervision and exercises reasonable judgment in completing their responsibilities and requires highly specialized knowledge of the servicing system, products and pertinent policies and regulations.

Education and Experience Required

• Associate’s degree, or in lieu of degree, a combined minimum of 2 years’ higher education and/or work experience
• Proven internal and external customer service experience
• Proficiency with personal computers as well as pertinent spreadsheet and word processing software
• Demonstrated verbal and written communication skills
• Demonstrated problem-solving skills

Education and Experience Preferred

• Minimum Of 1 Year’s Relevant Experience

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Millsboro, Delaware, United States of America