Banking Services Operations Associate II - MICR

M&T Bank Corporation; Town of Amherst (NY); On-site; USD 25,000 - 39,000; Full time

Job summary

M&T Bank Corporation is seeking an Operations Clerk in Amherst, NY to handle processing and posting of customer transactions and items. The role emphasizes accuracy and timely completion under risk controls in a fast-paced environment.

You will perform data entry, balancing functions, settlements, and system monitoring while serving as escalation support and contributing to process improvements within the team.

Qualifications

• High School diploma or GED and a minimum of 1 year’s work experience.
• Proven data entry skills.
• Proven personal computer skills.
• Proven reconciliation skills.
• Some post high school education is preferred.
• Minimum of 2 years’ work experience is preferred.
• Minimum of 2 years’ banking experience within an operations unit or the department.
• Working knowledge of spreadsheet software.

Responsibilities

• Receive and prepare work for capture on scanning device.
• Complete data entry and data correction.
• Capture work on scanning device.
• Complete more complex balancing functions.
• Complete strikes and settlements of items processed, and resolve routine out-of-balance conditions.
• Assist with more complex training within the department.
• Complete specific system monitoring functions.
• Assist in monitoring workflow within unit and serve as escalation point for issues encountered by less experienced team members.
• Recommend procedural changes in the unit and assist with revisions once approved.
• Resolve routine problems independently; escape more complex problems to management as needed.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain internal control standards, including timely implementation of audit points.

Skills

Data entry

Reconciliation

Personal computer skills

Education

High School diploma or GED

Some post high school education

Tools

Spreadsheet software

Job description

Overview: Complete various operational responsibilities of a more complex nature related to processing and posting physical and image customer transactions and items received from Bank customers, branches, internal departments and other financial institutions.

Primary Responsibilities:

• Receive and prepare work for capture on scanning device.
• Complete data entry and data correction.
• Capture work on scanning device.
• Complete more complex balancing functions.
• Complete strikes and settlements of items processed, and if possible, resolve routine out-of-balance conditions.
• Assist with more complex training within the department.
• Complete specific system monitoring functions.
• Assist in monitoring workflow within unit and serve as escalation point for issues encountered by less experienced team members.
• Recommend procedural changes in the unit and assist with revisions once approved.
• Resolve routine problems independently; escape more complex problems to management as needed.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities:

The position ensures work is completed timely and accurately to meet the Department’s Service Level Agreements. The department is a “to completion department” meaning all work must be completed the same day it is received. In this regard, the jobholder will complete more complex balancing, strike and settlement functions. The position assists with departmental system and workflow monitoring activities. The position also serves as escalation point for issues encountered by less experienced team members, and also assists with employee training activities.

Education and Experience Required:

• High School diploma or equivalent (GED) and a minimum of 1 year’s work experience
• Proven data entry skills
• Proven personal computer skills
• Proven reconciliation skills

Education and Experience Preferred:

• Some post high school education
• Minimum of 2 years’ work experience
• Minimum of 2 years’ banking experience within an operations unit or the department
• Working knowledge of spreadsheet software

The pay range for this position is $18.00 - $28.31 Hourly (USD).

Location Amherst, New York, United States of America

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve.

M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York.

M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust.

M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C.

For more than 165 years, M&T has strived to take an active role in our communities and build long‑lasting relationships with our customers.

We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution.

As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year.

Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do.

We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.

View M&T’s Human Capital Report to learn more.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.