Banking Services Group Leader III

001 Manufacturers and Traders Trust Co; Town of Amherst (NY); Vor Ort; USD 36.000 - 60.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Retirement plan

Volunteer time off

Zusammenfassung

M&T Bank Corporation in Amherst, NY seeks an experienced COE Team Leader to monitor workflow, coach the team, and approve daily output. The role supports onboarding, production tasks, and governance across procedures and risk controls.

Responsibilities include training, reporting, issue resolution, and collaboration with Legal/Compliance on regulatory matters. Candidates should demonstrate leadership and strong customer service skills in a banking environment.

Qualifikationen

• Combined minimum of 5 years’ higher education and/or relevant work experience.
• Work leadership experience.
• Strong customer service skills.
• Knowledge of spreadsheet, word processing and presentation software as required within assigned team.

Aufgaben

• Monitor work flow and liaison between COE unit and management.
• Provide training and coaching to COE team on daily work functions and approve daily work.
• Assist with onboarding new hires.
• Assist with production work on an as needed basis.
• Complete daily production reporting for the COE team.
• Maintain currency of team procedures; complete QA reviews to ensure adherence to procedures.
• Participate in special projects as assigned.
• Manage and guide on exceptions within the team.
• Identify opportunities and assist with process improvements.
• Reconcile the general ledger as required.
• Approve daily team productivity reports.
• Research and resolve complex customer issues and escalations.
• Provide vendor support for daily activities and problem resolution.
• Resolve regulatory complaints with Legal and Compliance as required.
• Review and approve wire transfers.
• Adhere to risk and regulatory standards and controls.
• Escalate risk-related issues to management.
• Promote belonging and reflect M&T Bank brand.
• Maintain internal control standards and respond to audit findings.
• Complete other related duties as assigned.

Kenntnisse

Team leadership

Customer service

MS Office

Ausbildung

5+ years combined education/work

Jobbeschreibung

Primary Responsibilities

• Monitor work flow and serve as liaison between assigned COE unit and management.
• Provide training and coaching to assigned COE team on daily work functions and approve daily work of assigned team.
• Assist with onboarding new hires.
• Assist with production work on an as needed basis.
• Complete daily production reporting for assigned COE team.
• Maintain currency of team procedures; complete quality assurance control reviews of team activities to ensure adherence to these procedures.
• Participate in special projects as assigned.
• Manage and provide guidance on exceptions occurring within the team.
• Identify opportunities and assist with implementation of approved process improvement efforts for assigned team.
• Reconcile the general ledger as required by assigned area.
• Approve daily team productivity reports, ensuring they accurately reflect team activity.
• Research and resolve complex internal and external customer issues and escalations within assigned area.
• Provide vendor support with daily activities and problem resolution.
• Resolve regulatory complaints for assigned team, working with Legal and Compliance as required.
• Assist with onboarding new hires.
• Review and approve wire transfers as required by assigned area.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Education and Experience Required

• A combined minimum of 5 years’ higher education and/or relevant work experience
• Work leadership experience
• Strong customer service skills
• Knowledge of relevant spreadsheet, word processing and presentation software as required within assigned team.

Education and Experience Preferred

• Proven verbal and written communication skills
• Knowledge of systems, documents and procedures in assigned area

Pay

The pay range for this position is $26.00 - $43.34 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Amherst, New York, United States of America

About M&T Bank

M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution.

Benefits

• competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year.

Core Values

Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do.

Equal Employment Opportunity

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.