Banking Service Technician - Yonkers, NY

Convergint Technologies; City of Yonkers (NY); On-site; Full time

Job summary

Join a forward-thinking company as a Banking Service Technician, where you'll play a vital role in ensuring the security and functionality of banking equipment. This position offers the opportunity to work with a dynamic team, providing top-notch service and support in a culture that values growth and inclusivity. You'll be involved in troubleshooting, repairing, and maintaining essential banking security systems, including cameras and alarms. With a commitment to customer satisfaction and a supportive work environment, this role is perfect for those who are passionate about technology and service excellence. Embrace the chance to grow with us and make a difference in the lives of our clients.

Benefits

Company Holidays and Paid Time Off

Fun & Laughter Day Off

Life Insurance & Disability Plan

Wellness Program

401K Matching Plan

Colleague Assistance Program

Company Vehicle

Competitive salary and compensation plan

Corporate Social Responsibility Day

Qualifications

• Working knowledge of banking security systems and equipment.
• Basic knowledge of DVRs and NVRs connected to remote systems.

Responsibilities

• Troubleshoot, repair, and maintain banking security equipment.
• Respond to customer service calls and perform preventative maintenance.

Skills

Verbal Communication

Written Communication

Interpersonal Skills

Troubleshooting

Customer Focus

Adaptability

Education

High School/GED

Technical Diploma

Tools

Digital Video Recorders (DVRs)

Network Video Recorders (NVRs)

Job description

Requisition Number: BANKI012175

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• Posted: March 21, 2025
• Full-Time
• Hourly Range: $24.62 USD to $35.67 USD

Locations

Showing 1 location

Yonkers, NY, USA

Description

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Banking Service Technician to join our amazing culture. In this role, you will troubleshoot, repair, and perform preventive maintenance on banking security equipment including security cameras, access control, and alarm systems, banking drive-up equipment, vaults, safe deposit boxes, ATMs, and more. Must have effective verbal, written, and interpersonal communication skills. As a Banking Service Technician, you are part of a dynamic team that allows you to grow as Convergint grows.

Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Banking Service Technician.

What you’ll do with “Our Training and Your Experience”

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• The Banking Service Technician is expected to be skilled in at least one of the three areas of specialization: locksmiths, drive-up and electronic security. Installs equipment and services/supports existing customers by responding to service calls. Drive-up Specialists install, repair, rebuild, and service remote drive-up systems, audio, and video equipment. Locksmiths handle a variety of locking mechanisms from basic drawer locks to more complex locking devices such as vaults, secure keyways, and other systems unique to the banking industry. Electronics Specialists provide support for a variety of electrical and electronics projects.
• Installs, programs, tests, repairs, and services a variety of non-routine systems and equipment for drive-up, locksmith, and electronic projects. Systems include but are not limited to all manufacturer drive-up equipment (including remote drive-up), deal drawers, and audio and video equipment related to drive-up banking. Repairs or replaces damaged components of remote units.
• Troubleshoots, repairs, and replaces all components of remote, audio, and video equipment. May install, configure, and support a variety of network systems and equipment for assigned projects. Performs preventative maintenance as needed. Acts as a mentor to less experienced staff by using technical knowledge, skills, and experience.
• Handles moderately complex installations for remote units such as alert systems. Installs new units with final connections, testing, and training.
• Responds to moderately complex customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis. Work assignments are varied, of moderate scope and complexity, and may require originality and ingenuity in some situations.
• Identifies potential project challenges, communicates to appropriate parties, and assists in the development and implementation of strategies to minimize deviations from estimated costs and project deadlines.
• Inspects completed work for conformance with specifications, requirements, and compliance with applicable manufacturer's specifications. Refers only to the most complex issues to higher levels.
• Estimates cost, time, and materials for replacement equipment.
• Cleans, maintains, adjusts, calibrates, and services equipment used in the performance of duties.
• Executes all work in accordance with State and local regulations, general best practices as well as company health and safety policies and procedures. Uses strong troubleshooting skills to isolate and fix problems in malfunctioning equipment or software systems.
• Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.
• Communicates with and works with the other team members consistently to improve overall operations of the Convergint Center, and company. May advise management regarding customer satisfaction, product performance, installation techniques, and standards as well as suggestions for product improvements.
• Keeps up-to-date and informed on all company policies.
• Presents a professional image of Convergint at all times in appearance and behavior.
• Performs other duties and responsibilities as requested or required.

What You’ll Need

• Working knowledge of drive-up, locking, and electronic systems specific to the banking industry.
• Basic knowledge of Digital Video Recorders (DVRs) and Network Video Recorders (NVRs) connected to the remote system.
• Solid knowledge of mechanical and electrical systems.
• Customer Focus – Maintaining awareness of and seeking to meet the needs and wants of the customer.
• Strong communication skills both oral and written.
• Adaptability – Responds effectively to changes in situations or information.

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

• Company Holidays and Paid Time Off
• Fun & Laughter Day Off
• Life Insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Company Vehicle
• Competitive salary and compensation plan
• Corporate Social Responsibility Day
• And much more…

Requirements:

Education: High School/GED or equivalent experience

Preferred Experience: (but not required):

• Technical diploma and/or equivalent trade experience (e.g. Electrician)
• 1 year of previous technician experience within a commercial, industrial, or facilities operation setting.
• Experience in 1 or more of the following industries: electronic, fire alarm & life safety, and/or building automation.

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

Qualifications

Licenses & Certifications

Required

Drive Not CDL

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities