Banking Service Technician II- Bethel, CT

Convergint Technologies, LLC; Stony Hill (CT); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

10 Company Holidays and Paid Time Off

Medical, Dental & Vision Plan

Life insurance & Disability Plan

401K Matching Plan

Tuition reimbursement

Vehicle reimbursement plan or company-

Job summary

Convergint is seeking a Banking Service Technician II to troubleshoot, repair, and perform preventive maintenance on banking security equipment, including drive-up systems, vaults, ATMs, cameras, access control, and alarm devices. This full-time role offers a path to grow within a dynamic, mission-driven culture.

You will work with a team of skilled technicians, handle service calls (including after-hours), mentor junior staff, and ensure work meets manufacturer specs and safety policies while

Qualifications

• Experience with drive-up, locking, and electronic banking systems.
• Basic knowledge of DVRs and NVRs connected to remote systems.
• Solid knowledge of mechanical and electrical systems.
• Customer-focused with strong communication skills.
• Adaptable and able to respond to changes in situations.

Responsibilities

• Install, repair, and service drive-up, locksmith, and electronic security projects.
• Troubleshoot, repair, and service remote drive-up equipment and video systems.
• Mentor less experienced staff using technical knowledge and experience.
• Respond to service calls and after-hours requests in a timely manner.
• Ensure work conforms to manufacturer specs and safety policies.

Skills

Drive-up & locking systems

Electronic security systems

Mechanical & electrical know-how

Customer focus

Strong communication

Adaptability

Education

High School/GED or equivalent

Tools

CT Journeyman / Low Voltage License

RI alarm system license

Job description

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Banking Service Technician II to join our amazing culture. In this role, you will troubleshoot, repair, and perform preventive maintenance on banking security equipment including security camera, access control, and alarm systems, banking drive-up equipment, vaults, safe deposit boxes, ATMs and more. Must have effective verbal, written, and interpersonal communication skills. As a Banking Service Technician II, you are part of a dynamic team that allows you to grow as Convergint grows.

Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Banking Service Technician.

Who We Are

With 20 years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you'll do with "Our Training and Your Experience"

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• The Banking Service Technician II is expected to be skilled in at least one of the three areas of specialization: locksmiths, drive-up and electronic security. Installs equipment and services/supports existing customers by responding to service calls. Drive-up Specialists install, repair, rebuild, and service remote drive-up systems, audio, and video equipment. Locksmiths handle a variety of locking mechanisms from basic drawer locks to more complex locking devices such as vaults, secure keyways, and other systems unique to the banking industry. Electronics Specialists provide support for a variety of electrical and electronics projects.
• Installs, programs, tests, repairs, and services a variety of non-routine systems and equipment for drive-up, locksmith, and electronic projects. Systems include but are not limited to all manufacturer drive-up equipment (including remote drive-up), deal drawers, and audio and video equipment related to drive-up banking. Repairs or replaces damaged components of remote units.
• Troubleshoots, repairs, and replaces all components of remote, audio, and video equipment. May install, configure, and support a variety of network systems and equipment for assigned projects. Performs preventative maintenance as needed. Acts as a mentor to less experienced staff by using technical knowledge, skills, and experience.
• Handles moderately complex installations for remote units such as alert systems. Installs new units with final connections, testing, and training.
• Responds to moderately complex customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis. Work assignments are varied, of moderate scope and complexity, and may require originality and ingenuity in some situations.
• Identifies potential project challenges, communicates to appropriate parties, and assists in the development and implementation of strategies to minimize deviations from estimated costs and project deadlines.
• Inspects completed work for conformance with specifications, requirements, and compliance with applicable manufacturer's specifications. Refers only to the most complex issues to higher levels.
• Estimates cost, time, and materials for replacement equipment.
• Cleans, maintains, adjusts, calibrates, and services equipment used in the performance of duties.
• Executes all work in accordance with State and local regulations, general best practices as well as company health and safety policies and procedures. Uses strong troubleshooting skills to isolate and fix problems in malfunctioning equipment or software systems.
• Acts as "our customer's best service provider" at all times thereby ensuring Convergint is the customer's first choice for service.
• Communicates with and works with the other team members consistently to improve overall operations of the Convergint Center, and company. May advise management regarding customer satisfaction, product performance, installation techniques, and standards as well as suggestions for product improvements.
• Keeps up-to-date and informed on all company policies.
• Presents a professional image of Convergint at all times in appearance and behavior.
• Performs other duties and responsibilities as requested or required.

What You'll Need

• Working knowledge of drive-up, locking, and electronic systems specific to the banking industry.
• Basic knowledge of Digital Video Recorders (DVRs) and Network Video Recorders (NVRs) connected to the remote system.
• Solid knowledge of mechanical and electrical systems.
• Customer Focus - Maintaining awareness of and seeking to meet the needs and wants of the customer.
• Strong communication skills both oral and written.
• Adaptability - Responds effectively to changes in situations or information.

Company Benefits

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements

Education: High School/GED or equivalent experience

Minimum Experience: 5-7 years in electronic security industry

Required

• Previous construction experience including some level of electrical or a low voltage background
• CT Journeyman / Low Voltage License
• RI alarm system license

Preferred Experience (but not required)

• Relevant trade designation (e.g. Electrician)
• Experience in 1 or more of the following industries: electronic, fire alarm & life safety, and/or building automation
• Experience with Axis / Bosch / DMP / Lenel / Software House
• Certifications & Licenses: Project Management Institute (PMI); industry-specific certifications and/or

Qualifications

Licenses & Certifications

Drive Not CDL (required)

Convergint is an Equal Opportunity Employer.

Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.