Banking Service Technician

Convergint

Dallas (TX)

On-site

USD 65,000 - 90,000

Full time

14 days+

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Benefits offered by this job

10 Company Holidays and Paid Time Off starting at 13 days annually

Fun & Laughter Day Off

Medical, Dental & Vision Plan

Life insurance & Disability Plan

Wellness Program

401K Matching Plan

Colleague Assistance Program

Tuition reimbursement

Vehicle reimbursement plan or company vehicle

Corporate Social Responsibility Day

Cell phone reimbursement

Paid parental leave

Job summary

A leading service provider in Dallas is seeking an enthusiastic full-time Banking Service Technician. In this role, you will provide exceptional service by responding to customer calls and maintaining various banking systems. The ideal candidate will have strong knowledge of electronic systems specific to banking, along with excellent communication skills. Join a company that values growth and offers competitive benefits including paid time off, medical plans, and professional development opportunities.

Qualifications

3-5 years experience in locksmithing, drive-up, and electronic systems.
3 years experience in banking specialist role within relevant settings.
Strong knowledge of mechanical and electrical systems.
Excellent communication skills and customer focus.
Adaptability to changing situations.

Responsibilities

Servicing and supporting customers by responding to service calls.
Installing, programming, testing, and repairing bank equipment.
Troubleshooting and maintaining banking equipment.
Communicating with team members to improve overall operations.
Ensure compliance with manufacturer specs and safety policies.

Skills

Knowledge of drive up, locking and electronic systems

Knowledge of Digital Video Recorders and Network Video Recorders

Knowledge of mechanical and electrical systems

Customer focus

Advanced communication skills

Adaptability

Education

High School/GED or equivalent experience

Tools

DVR/NVR systems

Mechanical & electrical systems

Job description

Convergint is looking for a full-time, enthusiastic, results-driven and forward-thinking Banking Service Technician to join our amazing culture. In this role, you will service and support existing customers by responding to service calls, carrying out Customer Support Programs, and small projects business. As a Banking Service Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Banking Service Technician.

Who We Are

With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
Installs, programs, tests, repairs, and services a variety of non-routine systems and equipment for drive-up, locksmith, and electronic projects, ATM/ TCR. Systems include but are not limited to all manufacturer's drive-up equipment (including remote drive-up), deal drawers, and audio and video equipment related to drive-up banking. Repairs or replaces damaged components of remote units.
May also work on larger projects with greater complexity as needed.
Troubleshoots, repairs, and replaces all components of remote, audio, and video equipment. May install, configure and support a variety of network systems and equipment for assigned projects. Performs preventative maintenance as needed. Acts as a mentor to less experienced staff by using technical knowledge, skills, and experience.
Handles moderately complex installations for remote units such as alert systems. Installs new units with final connections, testing, and training.
Responds to moderately complex customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis. Work assignments are varied, of moderate scope and complexity, and may require originality and ingenuity in some situations.
Identifies potential project challenges, communicates to appropriate parties, and assists in the development and implementation of strategies to minimize deviations from estimated costs and project deadlines.
Inspects completed work for conformance with specifications, requirements, and compliance with applicable manufacturers' specifications. Refers only to the most complex issues to higher levels.
Estimates cost, time, and materials for replacement equipment.
Cleans, maintains, adjusts, calibrates, and services equipment used in the performance of duties.
Executes all work in accordance with State and local regulations, general best practices as well as company health and safety policies and procedures. Uses strong troubleshooting skills to isolate and fix problems in malfunctioning equipment or software systems.
Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.
Communicates with and works with the other team members consistently to improve overall operations of the Convergint Center, and company. May advise management regarding customer satisfaction, product performance, installation techniques, and standards as well as suggestions for product improvements.
Keeps up to date and informed on all company policies.
Presents a professional image of Convergint at all times in appearance and behavior.
Performs other duties and responsibilities as requested or required.

What You’ll Need

Strong knowledge of drive up, locking and electronic systems specific to banking industry.
Strong knowledge of Digital Video Recorders (DVR’s) and Network Video Recorders (NVR’s) connected to the remote system.
Strong knowledge of mechanical and electrical systems.
Customer Focus – Maintaining awareness of and seeking to meet the needs and wants of the customer.
Advanced communication skills both oral and written.
Adaptability – Responds effectively to changes in situation or information.

Company Benefits