Banking Operations Processor

First Horizon Bank; Maryville (TN); On-site; USD 36,000 - 42,000; Full time

Job summary

First Horizon Bank in Maryville, TN is seeking an Administrative Support Specialist to provide essential services to all financial centers and ensure a smooth, efficient operational process. This on-site role supports documentation, record integrity, and inter-department coordination during regular hours (Mon-Fri, 8:00 AM–5:00 PM).

You will assist with customer inquiries, verify records, and process signatures and legal documents, maintaining department mailboxes and helping branches and back

Qualifications

• High School diploma or equivalent; college degree preferred or equivalent experience.
• Experience with Microsoft Word, Excel and Outlook or similar office software.
• Ability to work under pressure and meet deadlines.
• Strong teamwork and customer service skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Assists with questions and issues about products, services, discrepancies, and customer information files.
• Ensures customer records are correct.
• Ensures cases are resolved properly.
• Supports the Branches and Back Office with DDA, CDA or IRA related questions.
• We verify and process Signature Cards, Business Documents and Legal Documents from Branches and Back Office.
• Maintain two Department mailboxes daily.

Skills

Microsoft Word

Microsoft Excel

Outlook

Teamwork

Customer service

Communication skills

Problem solving

Typing / keyboarding

Time management

Education

High School Diploma or equivalent

Tools

10-key calculator

Job description

Location:

On site at location listed in job posting.

Hours:

Monday - Friday / 8:00 AM - 5:00 PM

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

Summary:

This position plays a vital role in the organizational effectiveness of First Horizon Bank, providing administrative support to all financial centers to ensure a smooth and efficient operational process.

Responsibilities:

• Assists with questions and issues about products, services, discrepancies, and customer information files.

• Ensures customer records are correct.

• Ensures cases are resolved properly.

• Supports the Branches, Back Office, with any DDA CDA or IRA related Questions.

• We verify and process all Signature Cards, Business Documents and Legal Documents from the Branches and Back Office.

• We maintenance two Department mailboxes daily

Requirements:

• High School diploma or equivalent, college degree preferred or an equivalent combination of experience and education/training.

• Relevant experience preferred but not required.

• Experience with Microsoft Word, Excel, and Outlook

• Experience with a 10-key calculator or number pad.

• Strong teamwork and customer service skills

• Ability to work under pressure and time constraints.

• Precise hand/eye coordination

• Basic keyboarding/typing skills.

• Excellent communication skills

• Problem solving skills.

Job Identification:

1298

Job Category:

Support

Job Schedule:

Full time

Degree Level:

High School Equivalent