Banking Manager II

Bank of Utah; Saint George (UT); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with match

Paid holidays and PTO

Parental leave

Volunteer opportunities

Awards and recognition

Job summary

Bank of Utah is seeking a Banking Manager II to lead and mentor a team of customer service professionals in a Monday–Friday, on-site role at 335 E. St. George Blvd, St.

George, UT. You will build valuable client relationships, identify financial needs, and drive solutions while ensuring adherence to bank policies. You will oversee training, development, and supervision of CSMs and banking associates, managing a portfolio of High Value Relationships and collaborating with Retail Banking

Qualifications

• Minimum of five years’ banking and account-opening experience.
• Basic computer and Microsoft Office Suite skills.
• Good risk-based decision-making skills and the ability to follow complex policies and procedures.
• High School Diploma or equivalent; College Degree preferred.

Responsibilities

• Develops and mentors CSMs and banking associates and communicates training opportunities.
• Promotes and welcomes clients, employees, and vendors to the bank in a professional manner.
• Develops strong relationships with customers by uncovering financial needs and providing solutions.
• Manages a portfolio of High Value Relationships with regular outreach and product recommendations.
• Leads a positive working environment and reinforces bank values.
• Performs transactions and ensures compliance with banking procedures.

Skills

Customer relationship

Mentoring/leadership

Risk-based decision making

Basic computer skills

Education

High School Diploma

College degree preferred

Tools

Microsoft Office

Job description

The Banking Manager II works Monday‑Friday at 335 E. St. George Blvd, Suite #103, St. George, UT. Under the direction of the Retail Banking Manager, the BM is responsible for establishing full relationships with clients, consistently creating a great customer experience, and meeting a broad range of banking needs. The role includes routine duties such as mentoring, training, and developing Customer Service Managers and banking associates.

Job Qualifications

• High School Diploma or equivalent; College Degree preferred.
• Minimum of five years’ banking and account‑opening experience.
• Basic computer and Microsoft Office Suite skills.
• Good risk‑based decision‑making skills and the ability to follow complex policies and procedures.

Benefits of Working with Us

• Great work‑life balance with a Monday‑Friday schedule.
• Competitive pay and benefits, including medical, dental, and vision plans.
• 401(k) plan and match up to 5 percent in employee stock ownership program (eligibility requirements must be met).
• 12 paid bank holidays plus paid time off, including paid parental leave.
• Volunteer opportunities to make a difference in the communities where you work and live.
• Awards and recognition to celebrate you and your colleagues for living the bank’s values.

Essential Job Functions

• Serves in a leadership role by developing and mentoring CSMs and banking associates, onboarding and training new team members, and communicating training opportunities or gaps to the Retail Banking Manager.
• Promotes, represents, and welcomes current and potential clients, employees, and vendors to the bank in a professional and inviting manner.
• Develops strong, value‑added relationships with current and prospective customers by engaging in conversations that uncover their financial needs and providing solutions to ensure they feel understood, informed, and confident.
• Manages a portfolio of High Value Relationships (HVRs) by providing regular outreach, consultation, and product recommendations to retain and grow assigned client and business portfolios.
• Leads and encourages a positive working environment, fostering the bank’s cultural beliefs.
• Performs routine, basic, and complex transactions and tasks, including:
  • Skill and mastery of banking systems to provide support, training, and resources to team members.
  • Provides approvals and overrides for transactions within established limits.
  • Collects and submits or approves information for outgoing wire transfers up to specified limits.
  • Completes required reports timely and accurately.
• Holds expert knowledge of the bank’s depository and consumer lending products, accounts, apps, and online services; promotes and refers other bank products/services by working closely with partners and converting opportunities to sales when appropriate.
• Actively develops, promotes, and leads awareness campaigns to strengthen customer relationships.
• Maintains comprehensive knowledge of banking regulations related to the role and completes required compliance and job‑specific training.
• Participates and conducts weekly team meetings, facilitating individual and group feedback/training sessions.

Additional Responsibilities

• Ensures quality, accuracy, reliability, friendliness, thoroughness, and timeliness of services to internal and external customers, maintaining a courteous and professional service attitude.
• Understands and adheres to bank policies and procedures.
• Exhibits professional workplace appearance and conduct.
• Keeps bank, customer, and employee information confidential.
• Participates in training and appropriate professional development.
• Reliably reports to work regularly and on time.
• Demonstrates technical ability to input and retrieve computerized information and possesses exceptional organizational skills.
• Communicates effectively in verbal and written form with clients and employees.
• Maintains integrity of highly confidential customer and bank information.
• Manages time pressures, stress, and multi‑tasking, which can vary by customer activity levels.

Supervisory Requirements

• Supervises a staff of four to eight employees, including banking associates and a Customer Service Manager.

Working Conditions

• Work is performed largely in a pleasant office environment; requires prolonged sitting, standing, and mental and visual concentration for computer usage.
• Must be able to bend, turn, twist, lift and move up to 30 pounds of office supplies, equipment, and coin.
• Position is not telework eligible; all duties must be performed in the bank or office setting.
• Travel may be required between branches and to client meetings or training sessions.
• Attendance is an essential function of the job.