Banking Experience Lead — Digital Services & Sales

Bank of Hawaii; Lahaina (HI); On-site; USD 42,000 - 60,000; Full time

Job summary

Bank of Hawaii in Lahaina seeks a branch team member to deliver exceptional customer experiences, engage clients with digital banking options, and balance cash securely.

You will cross-sell financial services, open new accounts, process transactions, and assist with vault and ATM duties while upholding regulatory standards. Relief staff may work at different locations and evenings/weekends; strong communication and sales skills are essential.

Qualifications

• High school diploma or GED required along with relevant work experience.
• Experience in consumer sales, customer service, or retail banking is preferred.
• Demonstrates knowledge of banking products and ability to profile client needs.

Responsibilities

• Manage overall branch client experience and greet customers, guiding them to the right banker.
• Profile customers to address long and short-term financial goals and cross-sell services.
• Process a wide range of transactions, balance cash, and assist with vault/ATM duties.

Skills

Customer Experience

Laws & Regulations

Technology Literacy

Communication

Accuracy & Efficiency

Relationship Building

Product/Service Knowledge

Agility

Risk Management

Problem Solving

Consultative Solutions

Results Driven

Education

High School Diploma or GED

Job description

Bank of Hawaii in Lahaina seeks a branch team member to deliver exceptional customer experiences, engage clients with digital banking options, and balance cash securely.

You will cross-sell financial services, open new accounts, process transactions, and assist with vault and ATM duties while upholding regulatory standards. Relief staff may work at different locations and evenings/weekends; strong communication and sales skills are essential.