Banking Customer Support Specialist I

First-Bank; Fletcher (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

First-Bank in Fletcher, NC is seeking a Customer Support Specialist I to provide efficient service to customers via inbound calls, email, secure messages, chat and other approved channels. You will aim for first-call resolution across retail banking inquiries, online banking, debit card support and related services.

You will handle payments and transfers, assist with Telephone Banking and Online Banking inquiries, and identify cross-sell opportunities while maintaining confidentiality and

Qualifications

• High school diploma or GED; or equivalent experience in a business environment.
• Excellent organizational and time management skills with minimal supervision.
• Strong communication, listening, and problem-solving abilities.

Responsibilities

• Answers retail and some basic commercial inquiries via phone, email, and secure messages.
• Processes payments and transfers and assists with Telephone Banking inquiries.
• Supports Online Banking, Bill Pay, and debit card related needs with basic troubleshooting.
• Identifies cross-sell opportunities and communicates them to specialists as needed.
• Maintains confidentiality and adheres to bank policies and regulatory requirements.

Skills

Customer service

Communication skills

Time management

Multi-tasking

Problem solving

Education

High school diploma or GED

Tools

Mainframe

Word processing

Spreadsheets

Web-based programs

Job description

First-Bank in Fletcher, NC is seeking a Customer Support Specialist I to provide efficient service to customers via inbound calls, email, secure messages, chat and other approved channels. You will aim for first-call resolution across retail banking inquiries, online banking, debit card support and related services.

You will handle payments and transfers, assist with Telephone Banking and Online Banking inquiries, and identify cross-sell opportunities while maintaining confidentiality and