Banking Customer Support (Remote)

Cognizant; Raleigh (NC); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading IT service provider is looking for a Banking Customer Support Representative to assist clients in a remote capacity. The role requires excellent communication skills and a solid understanding of banking processes. Responsibilities include guiding clients through banking procedures and troubleshooting issues. The position offers $19.00 per hour and a comprehensive benefits package, with flexible hours and a requirement to work weekends.

Benefits

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long‑term/Short‑term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Qualifications

• Strong verbal and written communication skills are necessary.
• Familiarity with financial products and account services is preferred.
• Ability to troubleshoot basic computer issues and assist clients.

Responsibilities

• Answer inbound calls from customers for assistance.
• Educate clients on account services and digital capabilities.
• Guide clients through banking procedures efficiently.

Skills

Customer Service Expertise

Banking Knowledge

Technical Skills

Problem-Solving

Experience

Personal Attributes

Education

High School Diploma

Tools

Microsoft Office Suite

Citrix

Active Directory

Job description

Banking Customer Support Representative (Remote)

Are you passionate about delivering exceptional customer experiences in the financial sector? We are looking for Banking Customer Support Representatives who excel in clear, professional communication and possess a solid understanding of banking processes and account services. In this role, you will guide clients, including high-value and elderly customers—through banking procedures with patience, accuracy, and empathy. Your ability to explain financial concepts clearly and troubleshooting basic issues will ensure a seamless experience for every client interaction.

As a Banking Customer Support Representative, you will serve as the first point of contact for internal branch staff and external clients. Your primary responsibility is to provide exceptional service, resolve inquiries promptly, and educate clients on account features and digital tools. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast‑paced environment while maintaining professionalism and compliance.

Location:

Remote (Eastern Standard Time Zone)

Start Dates:

• December 1, 2025
• January 5, 2026

Training Schedule:

• Duration: 3 weeks training + 2 weeks nesting
• Hours: Monday to Friday, 9:00 AM – 5:30 PM EST

Work Schedule:

• Must be available to work weekends
• Hours of operation: 8:00 AM – 11:00 PM EST
• Flexible shifts within this time frame
• Rest Days: Always back-to-back

Background Requirements:

• Comprehensive background check, including personal financial review and standard checks

Key Responsibilities:

• Answer inbound calls from customers
• Deliver outstanding customer service by resolving inquiries promptly and professionally
• Educate clients on account services, features, and digital capabilities
• Guide clients through banking procedures with patience and clear communication
• Troubleshoot basic banking issues (card activation, account reset)
• Maintain detailed records and follow up on client requestsAdapt to a fast‑paced environment with changing priorities

Required Skills & Qualifications:

• Customer Service Expertise: Strong verbal and written communication skills
• Banking Knowledge: Familiarity with financial products and account services
• Technical Skills: Proficiency in Microsoft Office Suite; familiarity with Citrix, Active Directory, or similar tools is a plus
• Problem‑Solving: Ability to troubleshoot basic computer issues and assist clients with navigation
• Experience: Call center experience preferred; Banking or financial services experience highly desired
• Personal Attributes: Patient and empathetic, especially when assisting elderly clients; Customer‑centric mindset with strong follow‑up skills
• High School Diploma

Salary and Other Compensation:

The hourly rate for this position is $19.00 per hour. Applications will be accepted until 11/21/2025.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long‑term/Short‑term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer:

The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.