Banking Customer Service Specialist

Ives-Bank; New Milford (CT); On-site; USD 36,000 - 52,000; Full time

Job summary

Ives-Bank is seeking a Customer Care Center Representative in New Milford, CT. The role involves handling inbound and outbound calls about banking products, assisting with account information and transactions, and promoting services while ensuring regulatory compliance.

Ideal candidates bring experience in customer service, excellent communication, and the ability to manage high call volumes in a fast-paced environment. COCC Insight experience is preferred, with a focus on accuracy and security.

Qualifications

• Associates degree or equivalent work experience.
• Experience with COCC Insight core banking systems, preferred.
• Previous experience in customer service, preferably in banking or call centers.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in computer systems and banking software.
• Ability to work in a fast-paced environment and handle high call volumes.
• Attention to detail and strong organizational skills.
• Knowledge of banking regulations and security practices (preferred).

Responsibilities

• Handle inbound and outbound calls related to banking products and services.
• Assist customers with account information and transactions.
• Meet a minimum monthly Quality Assurance score of 80%.
• Document and share customer feedback with leadership for continuous improvement.

Skills

Customer service

Communication

Problem solving

Multitasking

Banking software

Data entry

Attention to detail

Education

Associates degree

Tools

COCC Insight core banking systems

Job description

Ives-Bank is seeking a Customer Care Center Representative in New Milford, CT. The role involves handling inbound and outbound calls about banking products, assisting with account information and transactions, and promoting services while ensuring regulatory compliance.

Ideal candidates bring experience in customer service, excellent communication, and the ability to manage high call volumes in a fast-paced environment. COCC Insight experience is preferred, with a focus on accuracy and security.