Banking Customer Service Associate — Float Position

First National Bank of Bastrop; Bastrop (TX); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Paid parental leave

Employee Stock Ownership Plan with 401

Up to $850 match on Health Savings<br>

Life/AD&D/LTD insurance

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

Supplemental coverages

Short term disability

Cancer

Critical Illness

Medical Spending Accounts

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Dependent Care FSA

Paid volunteer time

Job summary

The First National Bank of Bastrop is seeking a float teller who can travel to Bastrop, Cedar Creek, Elgin, or Smithville as needed. You will handle deposits, withdrawals, and customer inquiries while supporting deposit growth and cross-selling bank services.

This role requires strong customer service, cash handling, and knowledge of banking procedures. Prior banking experience and bilingual English/Spanish abilities are preferred.

Qualifications

• High school diploma or equivalent.
• Six months of cash handling in a customer service position.
• Previous banking experience.
• Fluent in English and Spanish.
• Excellent customer service skills; use of good judgement on customer service issues.
• Proficiency in computers and Microsoft Office software.
• Excellent listening ability and verbal communication skills.
• Ability to read, comprehend, and follow written procedures and regulations.
• Strong attention to detail, with a focus on accuracy and quality of work.
• Strong organizational skills; ability to balance multiple tasks simultaneously while handling frequent interruptions.
• Basic math skills.
• Ability to take initiative and maintain flexibility.

Responsibilities

• Receive deposits and loan payments; handling withdrawals, cashing checks and savings bonds.
• Assist and support deposit growth by leveraging the Community Banking Relationship Model to enhance and enrich customer relationships.
• Cash checks and disburse funds after verifying signatures and sufficiency of funds to support withdrawals.
• Evaluate checks to verify endorsements, dates, identification of persons receiving payments, bank names, and overall legality of the documents.
• Accept deposits, confirming accuracy of transactions; follow regulations as they pertain to funds availability and large cash transactions.
• Prepare, verify, and issue cashier’s checks and money orders.
• Accept loan payments.
• Prepare change orders for commercial customers.
• Assist customers in redeeming savings bonds.
• Record and process night and mail deposits.
• Record transactions by logging cashier's checks and money orders.
• Verify for customer their account balances or transactions.
• Complete debit card/card@Once training for printing of debit cards for customers.
• Stay abreast of recent trends in fraud by reading email communication, myFNB intranet, and attending training.
• Maintain customer confidence and protect bank operations by keeping information confidential.
• Support customer awareness with Online Banking & Mobile Banking.
• Explore customer needs and desires, identifying and presenting information on appropriate bank services, and obtaining customer consent to use the service.

Skills

Customer service

Bi-/Multilingual

Microsoft Office

Active listening

Verbal communication

Regulatory reading

Attention to detail

Organizational skills

Math skills

Initiative & flexibility

English/Spanish fluency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The First National Bank of Bastrop is seeking a float teller who can travel to Bastrop, Cedar Creek, Elgin, or Smithville as needed. You will handle deposits, withdrawals, and customer inquiries while supporting deposit growth and cross-selling bank services.

This role requires strong customer service, cash handling, and knowledge of banking procedures. Prior banking experience and bilingual English/Spanish abilities are preferred.