Banking Customer Experience Specialist

Northwest Financial Corp.; Humboldt (IA); On-site; USD 32,000 - 48,000; Full time

Job summary

Northwest Financial Corp. is seeking a Banking Clerk to process customer transactions accurately and provide courteous service. You will develop customer relationships by sharing product knowledge and assisting with referrals.

The role requires strong communication, basic math skills, and the ability to follow procedures. Compliance with regulations and participation in audits will be part of daily duties, with potential travel to nearby branches.

Qualifications

• Education & Experience: High school diploma or GED preferred; 1 year of experience; prior cash handling and customer service preferred; or equivalent.
• Language: Verbal and written communication skills; ability to read, analyze and interpret business material; prepare reports and correspondence.
• Math: Ability to calculate figures; basic algebra and geometry understood.
• Reasoning: Define problems, collect data, establish facts, and draw valid conclusions.
• Certificates, Licenses, Registrations: Must have a valid driver's license and be willing to travel to outlying branches.
• Physical Demands/Work Environment: Light physical work; ability to sit, stand, lift up to 25 lbs; exposure to routine bank environment.
• Equal Employment Opportunity: NFC is an equal opportunity employer; rights under federal law.

Responsibilities

• Process customer transactions accurately and professionally with prompt, courteous service.
• Develop customer relationships to share product knowledge and services.
• Maintain compliance with laws, regulations, and bank policies; participate in audits and reviews.

Skills

Cash handling

Communication

Problem solving

Education

High school diploma or GED

Job description

Northwest Financial Corp. is seeking a Banking Clerk to process customer transactions accurately and provide courteous service. You will develop customer relationships by sharing product knowledge and assisting with referrals.

The role requires strong communication, basic math skills, and the ability to follow procedures. Compliance with regulations and participation in audits will be part of daily duties, with potential travel to nearby branches.