Banking Center Manager III

First-Horizon-Bank; Knoxville (TN); On-site; USD 85,000 - 120,000; Full time

Job summary

First Horizon Bank in Knoxville, TN is seeking a Banking Center Manager to lead and grow a high-performing retail team onsite.

You will drive strategic initiatives, coach staff in sales processes, deliver excellent client experiences, and manage operations while ensuring compliance and risk controls.

This leadership role emphasizes community engagement and collaboration with business partners to expand client relationships and contribute to the bank's goals.

Qualifications

• Bachelor's degree (B.A.) from a four-year college or university.
• 5–10 years related experience and/or training.
• Background check required; compliance with S.A.F.E Mortgage Licensing Act.

Responsibilities

• Coach, lead and manage banking center team to execute strategic initiatives.
• Establish and nurture relationships with key clients and partners, expanding the client base.
• Deliver excellent client experiences and promptly resolve client issues.
• Recruit, train, develop and retain a high-performing Retail banking center team.
• Lead, grow, coach, and motivate associates to execute banking center routines and deliver financial guidance.
• Collaborate with market operations and sales leadership to ensure compliance and manage risk.
• Monitor operations metrics and address operational concerns; manage expenses.

Skills

Leadership

Coaching

Sales ability

Education

Bachelor's degree (B.A.)

Tools

Microsoft Office suite

Salesforce

Job description

Location: On site at location listed in job posting.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Strategic leadership

• Coach, lead and manage banking center team to ensure all strategic initiatives are executed effectively.
• Model and demonstrate First Horizon Bank (Firstpower) culture. Promote a positive work culture by increasing and supporting associate engagement.
• Represent the company in a professional manner, including being involved in the local market/community through civic organizations or community groups.

Sales and business development

• Implement and coach advice driven sales process. Provide one-on-one coaching, inspect, and recognize sales activities and behaviors.
• Establish and nurture relationships with key clients and partners to expand the client base. Proactively collaborate with and refer to key line of business partners to lead and promote effective One Team partnerships.
• Business development of market area through proactive sales calls, networking, and participation in local activities to achieve goals and priorities.

Client experience

• Deliver excellent client experiences consistently and promptly resolve client issues effectively.

Team management

• Recruit, train, develop, and retain a high-performing Retail banking center team.
• Lead, grow, coach, and motivate associates to execute banking center routines effectively, aligning with our Purpose, Values, and Action to deliver financial guidance and support.
• Provide regular coaching, feedback, and performance evaluations to banking center team members.
• Foster a collaborative and inclusive work environment that promotes teamwork and professional growth.
• Mentor less experienced Banking Center Managers.

Compliance and risk management

• Collaborate with market operations and sales leadership to ensure compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics, while ensuring all associates on the team complete required training.
• Implement effective risk management practices to minimize potential financial and operational risks.

Operational efficiency

• Lead and manage operational excellence for the banking center. Monitor operational metrics and implement improvements as needed. Partner with Retail Operations team to address operational concerns.
• Responsible for controlling operational and administrative expenses.
• Other job-related duties and special duties as assigned

SUPERVISORY RESPONSIBILITIES

Directly responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; assessing performance, providing regular feedback and coaching; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree (B. A.) from four-year college or university; or 5 -10 years related experience and/or training; or equivalent combination of education and experience.

COMPUTER AND OFFICE EQUIPMENT SKILLS

Microsoft Office suite, Salesforce

CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)

None required

As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.