Banking Center Manager II

First Horizon Corp.; Monroe (LA); On-site; USD 70,000 - 100,000; Full time

Job summary

First Horizon Bank is seeking an experienced Banking Center Manager to oversee sales, production, profitability and regulatory compliance for a banking center. The role focuses on delivering high-quality customer service, leading a retail team, and driving One Team partnerships with key clients and partners.

Ideal candidates bring leadership, coaching and relationship-building skills to promote engagement, manage operations, and ensure adherence to bank policies and ethics.

Qualifications

• Bachelor's degree (B.A.) from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience.
• Background check for SAFÉ Mortgage Licensing Act compliance and related regulations; ongoing employment contingent upon meeting requirements.

Responsibilities

• Coach, lead and manage banking center team to ensure all strategic initiatives are executed effectively.
• Promote a positive work culture by increasing and supporting associate engagement.
• Represent the company in a professional manner, including involvement in the local market/community.
• Implement and coach advice driven sales process; provide one-on-one coaching and recognize sales activities.
• Establish and nurture relationships with key clients and partners to expand the client base; lead and promote One Team partnerships.
• Business development of the market area through proactive sales calls, networking and local activities to achieve goals.
• Deliver excellent client experiences and promptly resolve client issues.
• Recruit, train, develop, and retain a high-performing Retail banking center team; provide regular coaching and performance evaluations; foster collaboration and growth.
• Collaborate with market operations to ensure regulatory compliance, risk controls and ethics; train associates accordingly.
• Lead operational excellence; monitor metrics and address operational concerns; manage expenses.
• Direct supervision of units or personnel, including hiring, training, and performance feedback.

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Job description

Location

Onsite listed in the job posting.

SUMMARY

This position is responsible for the overall sales, production, profitability and regulatory compliance of a banking center. It is also the responsibility of this position to ensure the banking center delivers quality, accurate, and timely customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Strategic leadership

• Coach, lead and manage banking center team to ensure all strategic initiatives are executed effectively.
• Model and demonstrate First Horizon Bank (Firstpower) culture. Promote a positive work culture by increasing and supporting associate engagement.
• Represent the company in a professional manner, including being involved in the local market/community through civic organizations or community groups.

Sales and business development

• Implement and coach advice driven sales process. Provide one-on-one coaching, inspect, and recognize sales activities and behaviors.
• Establish and nurture relationships with key clients and partners to expand the client base. Proactively collaborate with and refer to key line of business partners to lead and promote effective One Team partnerships.
• Business development of market area through proactive sales calls, networking, and participation in local activities to achieve goals and priorities.

Client experience

• Deliver excellent client experiences consistently and promptly resolve client issues effectively.

Team management

• Recruit, train, develop, and retain a high-performing Retail banking center team.
• Lead, grow, coach, and motivate associates to execute banking center routines effectively, aligning with our Purpose, Values, and Action to deliver financial guidance and support.
• Provide regular coaching, feedback, and performance evaluations to banking center team members.
• Foster a collaborative and inclusive work environment that promotes teamwork and professional growth.

Compliance and risk management

• Collaborate with market operations and sales leadership to ensure compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics, while ensuring all associates on the team complete required training.
• Implement effective risk management practices to minimize potential financial and operational risks.

Operational efficiency

• Lead and manage operational excellence for the banking center. Monitor operational metrics and implement improvements as needed. Partner with Retail Operations team to address operational concerns.
• Responsible for controlling operational and administrative expenses.

Other job-related duties and special duties as assigned

SUPERVISORY RESPONSIBILITIES

Directly responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; assessing performance, providing regular feedback and coaching; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree (B. A.) from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience.

COMPUTER AND OFFICE EQUIPMENT SKILLS

Microsoft Office suite, Salesforce

CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc)

None required

NMLS Language

As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.