Banking Center Manager

Red River Bank; Lafayette (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

Red River Bank is seeking a Banking Center Manager to oversee all branch operations and staff. The role emphasizes policy adherence, security, and customer service excellence, with responsibility for loans and deposits and community outreach.

The ideal candidate will have a Bachelor's degree or related experience, strong supervisory skills, and knowledge of banking software and processes. This full-time position requires on-site work at the Lafayette branch.

Qualifications

• Bachelor's degree or 1–2 years related experience and/or training; or equivalent combination of education and experience.
• Knowledge of spreadsheet and word processing software.

Responsibilities

• Directly supervise Banking Center staff, 2–10 employees, and guide daily operations.
• Oversee auditing procedures and ensure adherence to policies and procedures.
• Maintain security controls and protect facilities against risk and loss.
• Coach employees on performance, policy compliance, and ongoing training.
• Develop and manage loan and deposit portfolios; promote business and service to customers.
• Resolve customer account problems and ensure high service standards.

Skills

Banking operations

Supervisory experience

Customer service

Policy compliance

Cash handling

Education

Bachelor's degree

Tools

Spreadsheet

Word processing

Job description

Summary

Efficiently and effectively manage all aspects of branch operations by performing the following duties personally or through subordinates.

Efficiently and effectively manage all aspects of branch operations by performing the following duties personally or through subordinates.

Essential Duties and Responsibilities

• Exercise administrative control over functions of Banking Center including implementation of policies, procedures, and objectives.
• Oversee auditing procedures for Banking Center to ensure consistency in procedures.
• Maintain security controls of Banking Center to protect facilities against criminal and fraudulent activity and unnecessary risk or exposure.
• Evaluate performance of employees on a monthly basis and participate with coaching of employees in areas that need improvement. Ensure Banking Center employees receive ongoing education to stay updated on policies, procedures, systems and products.
• Oversee Building Relationship performance.
• Develop and manage loan portfolio of consumer/light commercial account.
• Develop and manage deposit portfolio. Promote additional business and attend to existing customers.
• Maintain accurate credit records, reviewing collateral documentation and the servicing of collateral or supporting loan agreements.
• Ensure customer service standards are being met.
• Contacts customers and business, community, and civic organizations to promote goodwill and generate new business.
• Talk to customers to resolve account problems.
• Comply with all applicable banking regulations, including Bank Secrecy Act. Follows Red River Bank policies and procedures. Attends or completes all required training.

Supervisory Responsibilities

Directly supervises 2 - 10 Banking Center employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Manages difficult or emotional customer situations; Responds promptly to customer needs. Maintains confidentiality. Displays ability to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Sets and achieves challenging goals. Prioritizes and plans work activities; Uses time efficiently. Reacts well under pressure. Demonstrates accuracy and thoroughness. Observes safety and security procedures.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience

Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Computer Skills

To perform this job successfully, an individual should have knowledge of spreadsheet and word processing software.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hand to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.