Banking Center Manager

Midland States Bank; Kankakee (IL); On-site; USD 69,000 - 87,000; Full time

Benefits offered by this job

Healthcare benefits

Well-being benefits

Paid family leave

Generous paid time off

Employee Stock Purchase Plan

401K with company match

Non-Qualified Deferred Compensation

Job summary

The Banking Center Manager position at Midland States Bank in Illinois leads a team of sales and service professionals to meet performance targets while delivering an exceptional customer experience. The role emphasizes mentorship, collaboration with partners, and providing financial solutions that best serve clients and communities.

You will drive growth through cross-sell, manage branch operations, ensure compliance, and maintain a trusted presence in the local community.

Qualifications

• Minimum 5 years of sales management experience.
• Minimum 5 years of retail sales and customer service experience.
• NMLS registration under the S.A.F.E. Act of 2008.

Responsibilities

• Lead and coach a team of sales and service professionals to meet performance targets.
• Develop and mentor staff; set goals and career development plans.
• Drive cross-sell opportunities and grow portfolio while maintaining client relationships.
• Ensure operational excellence and provide excellent customer experience.
• May require travel between branch locations and participation in community activities.

Skills

Sales management

Retail sales

Customer service

NMLS registration

Education

NMLS registration

Job description

Banking Center Manager

At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements.

Salary Range:

$68,640 - $87,360+ annually

Position Summary

The Banking Center Manager is a proven leader with a track record of success. They will be responsible for individual business development goals, and for leading, managing and coaching a team of sales and service professionals to meet and exceed performance targets, to provide mentorship and leadership within the region, ensure the operational excellence of the banking center and create an excellent customer experience.

As a Best Banker at Midland States Bank, this position plays a critical role in developing and maintaining the staffs effectiveness to present the best solutions to customers, delivering an exceptional customer experience during every interaction. Expectations for this position require the ongoing focus of developing teams that build solid and long-lasting relationships by engaging all customers in a positive manner, and providing an experience that includes undivided attention, straightforward and knowledgeable service while ensuring that the customers best interests are our number one priority.

Primary Accountabilities

• Regularly and customarily directs the work of the staff to effectively identify the financial needs of our customers.
• Set expectations, goals, career development plans for branch staff, fostering a cohesive and inclusive environment in which team members work together to achieve all business goals.
• Generates portfolio growth by identifying cross-sell opportunities, coaching the team to deepen and strengthen relationships, while increasing client acquisition and retention, as well as utilizing professional relationships to drive new business.
• Integrate business partners (e.g. Commercial and Small Business, Home Lending, Financial Advisors) into the branch team to drive sales and ensure that all client expectations are met.
• Fluent with all lending products to include consumer lending, consumer real estate secured lending.
• Proficient and demonstrated ability to create and execute an effective business plan that identifies market opportunities and challenges, engages their team and partners, and best utilizes bank resources to grow market share within their community.
• Demonstrates a track record of success calling on small business customers to generate new business clients, while also maintaining and expanding existing consumer and business banking relationships.
• Proven ability to develop and foster COI relationships.
• Responsible for providing employees timely, candid and constructive performance feedback through weekly check-ins, huddle meetings, and coaching & observation sessions.
• Reviews and evaluates branch activity reports, including staffing, loan and deposit growth, overdrafts, charge-offs, and audits to meet profit and performance objectives.
• Create workforce stability by cultivating an engaged, inclusive, and well coached team.
• May be responsible for multiple branch locations.
• Is a leader and center of influence within local community organizations and activities.
• Confidently drive sales through service and knowledge allowing them to achieve or exceed personal and team goals as set. Track and monitor those sales, referrals, and opportunities in the customer information software.
• Confident in recommending personal products, trusts, HSAs, IRAs, business products and services.
• Participate in onsite visits to customers to promote the Perks at Work Program & Merchant Services.
• Participate in outbound teleconsulting to promote and expand current client relationships on a daily basis.
• Participate in bank sponsored community activities.
• Leads strategic District initiatives to improve process and results.
• Timely completion of all assigned learning activities.
• Achieve or exceed personal and team goals as set.
• Actively participate in weekly huddles and one on one coaching sessions.
• Serves as relief and /or backup BCM in other locations of Midland States Bank.
• Demonstrates and models Midland States Bank core values that support the banks culture.
• The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed.
• May require work in a Midland office to ensure collaboration and support of internal and external customers.
• Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).
• Other duties as assigned.

Position Qualifications

Education /Experience

• Minimum 5 years of sales management experience with a proven track record of driving sales, both individually and as a leader of a sales team.
• Minimum 5 years of retail sales and customer service experience.
• This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008.

Ability to

• Stand for extended periods of time.
• Ability to lift and transport coin and currency bags as required (bags may weigh between 25lbs and 50lbs).

Other Desired Qualifications

• Multilingual speakers are encouraged to apply.

Competencies

• Business insight
• Cultivates innovation
• Drives results
• Makes sound decisions
• Being a brand champion
• Collaborates
• Communicates effectively
• Customer focus
• Being Authentic
• Emotional Intelligence
• Self development
• Being flexible and adaptable

At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. Were proud to be an Equal Opportunity and affirming Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT