Banking Center Manager

First Merchants Brand; Dublin (OH); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Base Pay plus Bonuses

Medical, Dental and Vision Insurance

401k

HSA and FSA

Vacation/Sick Time

Paid Holidays

Paid Parental Leave

Tuition Reimbursement

Additional Benefits

Job summary

First Merchants Bank is seeking a Banking Center Manager to lead a busy branch, drive revenue through deposits and loans, coach staff, and ensure operational excellence. You will develop sales plans, oversee customer service standards, manage compliance, and build relationships with local business clients while fostering a positive employee experience.

This role requires a track record in sales leadership within banking, notary and SAFÉ familiarity, and a commitment to the bank's Gold Standard

Qualifications

• High school diploma or equivalent is required.
• Minimum three years of sales, management, banking, or related experience with lead or supervisory duties.
• SAFE Act registration required within three months of hire.
• Notary Public designation required.

Responsibilities

• Oversee operations and compliance of the banking center.
• Develop and implement aggressive sales/marketing strategies to drive deposits, loans, and referrals.
• Open accounts and process loan applications; resolve customer inquiries with service-to-sales approach.
• Coach and develop staff; conduct weekly sales/pipeline reviews and daily huddles.

Skills

Sales management

Banking industry knowledge

Coaching & leadership

Outside sales

Education

High school diploma or GED

Bachelor’s degree (preferred)

Tools

NMLS registration

Job description

First Merchants Bank is seeking a Banking Center Manager to join our team! This position will focus on developing and implementing sales plans, coaching and developing their team, providing strong managerial leadership and direction to the banking center staff, and overseeing the operational soundness of the banking center.

As part of this role you will:

• Oversee and inspect all operations and compliance of the banking center.
• Develop and implement an aggressive sales and marketing strategy to drive deposit, loan and partner referrals with new and existing client relationships.
  • Regularly conduct outside sales calls to nurture and grow established relationships and grow market share for the banking center(s) through frequent participation in business development activities with existing business customers in the market area.
  • Market all types of business and consumer banking functions including deposits, lending, Private Wealth, brokerage, merchant processing, treasury management, etc.
• Ensure banking center team and partners deliver upon Gold Standard for Service expectations.
  • Promote an understanding of business deposit and lending products and expand relationships with new and existing clients through ongoing outside business calling activities.
  • Open accounts and process loan applications for both consumer and business customers.
  • Resolve customer inquiries, problems and complaints with scope of authority while proactively using service to sales techniques to provide solutions to customers for current financial needs.
• Create and foster a robust employee experience within the banking center.
  • Implement effective Sales Management routines designed to coach, teach, train and inspect sales activities within the banking center(s).
  • Conduct weekly sales and pipeline meetings, daily huddles, touch bases with direct reports.
  • Complete formal and informal coaching conversations monthly focusing on sales and service behavioral observation and the associated production from those behaviors.
  • Coach bankers to the effective use of the guided conversation and associated sales tactics to expand relationships and increase share of wallet.

To be successful in this position, we require the following:

• High school diploma or equivalent (GED).
• A minimum of three (3) years of sales, management, banking, or related experience including serving in a lead or supervisory capacity.
• This position requires S.A.F.E Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Employees hired or transferring into this position will need to meet the qualification requirements within three (3) months of hire.
• Obtain Notary Public designation.

The following would be a plus:

• Demonstrated ability to sell and cross-sell bank products and services.
• Consumer lending experience.
• Demonstrated ability to manage sales team to achieve threshold activity levels and performance goals.
• Bachelor’s degree.

First Merchants offers the following:

• Base Pay PLUS Bonuses
• Medical, Dental and Vision Insurance
• 401k
• Health Savings and Flexible Spending Accounts
• Vacation/Sick Time
• Paid Holidays
• Paid Parental Leave
• Tuition Reimbursement
• Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."