Banking Associate

First Northern; Gillette (WY); On-site; USD 38,000 - 54,000; Full time

Job summary

First Northern Bank in Gillette, WY offers a Banking Associate development role designed to build practical experience across operations, customer service, and lending. You will work with experienced bankers, learn regulatory concepts, and gain a well-rounded view of the financial services industry.

Ideal candidates bring a strong customer service mindset, attention to detail, and a willingness to learn. The program emphasizes mentorship, cross-department collaboration, and hands-on projects to

Qualifications

• High school diploma or equivalent required.
• Post-secondary coursework in business, finance, economics, or related field beneficial but not required.
• Prior banking or financial services experience not required; applicable customer service experience helpful.

Responsibilities

• Participate in a structured learning experience across Bank operations to gain practical knowledge of products, services, lending, and regulatory requirements.
• Assist managers and staff with departmental assignments, projects, and reporting to gain exposure to Bank operations.
• Learn and assist with customer service, account processing, lending support, and regulatory reporting responsibilities.
• Provide professional service to customers and Bank employees, directing inquiries to appropriate resources.
• Develop understanding of Bank products and services and educate customers on suitable options.
• Collaborate across departments to gain exposure to different roles and career paths.
• Participate in training and mentorship activities to build banking knowledge and workplace skills.
• Maintain accurate records and safeguard confidential information in compliance with policies.

Skills

Customer service

Communication

Attention to detail

Problem solving

Teamwork

Adaptability

Learning mindset

Microsoft Office

Core banking systems

Education

High school diploma

Business/finance coursework beneficial

Tools

Microsoft Office

Core banking systems

Job description

Summary/Objectives:

The Banking Associate is a developmental position designed to provide individuals interested in exploring or building a career in banking with practical, hands-on experience in the financial services industry. Through exposure to various areas of the Bank, the Banking Associate will gain an understanding of banking operations, customer service, lending, financial concepts, regulatory requirements, and other key functions while completing meaningful assignments and projects. The position provides opportunities to work with and learn from experienced banking professionals, develop professional and technical skills, and gain a well-rounded understanding of the Bank and financial services industry while building a foundation for potential future career opportunities.

Essential functions:

• Participate in a structured learning and development experience across various areas of the Bank to gain practical knowledge of banking operations, products, services, lending, financial concepts, and regulatory requirements.
• Assist managers, supervisors, and employees with departmental assignments, projects, research, reporting, and other activities that provide meaningful exposure to Bank operations and business functions.
• Learn and assist with various operational functions and processes, including customer service, account and transaction processing, lending support, financial analysis, regulatory reporting, and other assigned banking activities.
• Provide professional and responsive service to customers and Bank employees by assisting with inquiries, communicating effectively, and directing customers to appropriate products, services, or Bank personnel.
• Develop an understanding of the Bank’s products and services and assist in identifying opportunities to educate customers and connect them with appropriate Bank resources.
• Work collaboratively with employees and leaders throughout the organization to gain exposure to different departments, responsibilities, career paths, and areas of the banking industry.
• Participate in training, mentoring, job shadowing, meetings, and other professional development opportunities designed to build banking knowledge and workplace skills.
• Develop professional competencies in communication, customer service, problem-solving, teamwork, time management, financial concepts, and business operations through practical assignments and feedback.
• Assist with special projects and initiatives that support departmental and Bank-wide objectives while developing research, analytical, organizational, and project-management skills.
• Maintain accurate records and appropriately safeguard confidential customer, employee, and Bank information.
• Perform assigned responsibilities in accordance with Bank policies, procedures, internal controls, and applicable laws and regulations, including Bank Secrecy Act (BSA) requirements.
• Participate in customer, community, and Bank activities as appropriate to gain an understanding of the Bank’s role within the communities it serves.
• Demonstrate initiative, curiosity, professionalism, and a willingness to learn by seeking feedback, asking questions, and taking responsibility for assigned work.
• Actively participate in customer, community, and public relations activities to increase the bank’s visibility and enhance new business opportunities.
• Additional duties as assigned.

Competencies:

• Strong interest in learning about banking, financial services, business operations, and professional career opportunitie.
• Ability and willingness to learn new concepts, processes, systems, and responsibilities through training and hands-on experience.
• Strong customer service and interpersonal skills with the ability to interact professionally and respectfully with customers, employees, and community members.
• Effective verbal and written communication skills with a willingness to continue developing professional communication abilities.
• Strong attention to detail and commitment to accuracy and quality.
• Ability to organize and prioritize assigned responsibilities, manage time effectively, and follow through on commitments.
• Demonstrated initiative, curiosity, dependability, and willingness to accept feedback and take responsibility for assigned work.
• Ability to think critically, ask appropriate questions, identify problems, and seek assistance when needed.
• Ability to work independently within established guidelines while collaborating effectively as part of a team.
• Ability to maintain confidentiality and appropriately safeguard customer, employee, and Bank information.
• Ability to learn and effectively use Microsoft Office applications, core banking systems, and other technology necessary for assigned responsibilities.
• Adaptable and willing to work with different departments, employees, responsibilities, and business functions throughout the developmental experience.
• Demonstrates professionalism, integrity, accountability, and ethical behavior.
• Promotes an inclusive, respectful, and collaborative workplace by valuing diverse perspectives and treating customers and coworkers with dignity and respect.
• Consistently demonstrates and promotes the Bank’s Core Values:
  • Exceptional Customer Service - Everyone matters, always.
  • Family Driven - Ours, yours, we put family first.
  • Community Focused - Our communities are the backbone of our business.
  • Communication - Open, clear, and honest communication is key.
  • Teamwork - Individuals working together to achieve a common goal.

Education/Qualifications:

• High school diploma or equivalent required.
• Current students, recent graduates, individuals pursuing additional education or training, career changers, and other applicants interested in gaining practical experience and exploring career opportunities in banking or financial services are encouraged to apply.
• Post-secondary education or coursework in business administration, finance, accounting, economics, agriculture, communications, or a related field is beneficial but not required.
• Previous banking or financial services experience is not required.
• Previous customer service, administrative, retail, professional, volunteer, or other experience that demonstrates dependability, communication skills, initiative, teamwork, or responsibility is beneficial.
• Demonstrated interest in learning about banking, financial services, business operations, and professional development.
• Ability and willingness to learn new concepts, accept feedback, take initiative, and complete assigned projects and responsibilities.
• An equivalent combination of education, work experience, volunteer experience, training, and demonstrated interest in the banking industry may be considered.

Supervisory:

This position does not have direct supervisory responsibilities and may serve as a mentor for other positions in the organization.

Working Conditions:

• Normal office environment.
• While performing the duties of this job, the employee is regularly required to stand, walk, use hands to type, carry, handle, and feel objects, reach with hands and arms, and talk or hear. The employee must occasionally lift and/or move up to 25 pounds or more with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• Multitask; perform tasks in an open office environment with noise from conversations, office machines, or other distracting sounds.
• Keep track of assigned tasks
• Occasionally may be exposed to upset customers during everyday activities or work under stress caused by anxious or impatient customers.

First Northern Bank is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. First Northern Bank will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-684-2211.

*The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This document is intended to describe this job's general content and performance requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or needs and does not imply a contract.