Banker II

Woodforest National Bank; Whitehall (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Woodforest National Bank is seeking a Banker to serve as a frontline ambassador and grow retail customer relationships through exceptional service. You will market banking products, support digital solutions, and uphold Woodforest’s core values in every customer and team interaction.

Ideal candidates will have strong communication, a commitment to accuracy, and flexibility to work extended hours as retail branch needs require. This role emphasizes customer care and community involvement.

Qualifications

• Retail banking or customer service experience preferred.
• Willingness to coaching and feedback to improve performance.
• Ability to handle multiple tasks in a fast-paced retail branch.

Responsibilities

• Deliver warm, personalized interactions and identify customer needs.
• Explain banking products and digital solutions in simple terms.
• Open/maintain deposit accounts and process teller transactions.
• Maintain operational accuracy and comply with policies.

Skills

Retail sales

Customer service

Communication

Problem-solving

Team collaboration

Flexibility

Education

High School Diploma or equivalent

Tools

Cisco Duo

Job description

As a Banker at Woodforest National Bank, you will serve as a frontline ambassador, delivering the Woodforest Experience. You will focus on building and growing retail customer relationships through exceptional service, proactive marketing of products and services, and consistent execution of operational excellence. This role is ideal for individuals who enjoy helping others, thrive in a retail sales environment, and are committed to living Woodforest’s Core Values of Ownership, Service, Community, and Integrity in every customer and team interaction.

Key Responsibilities

Ownership

• Take personal responsibility for delivering strong retail performance by identifying customer needs and recommending appropriate banking solutions.
• Act with accountability in achieving individual sales goals through proactive conversations, referrals, and marketing outreach both inside and outside the branch.
• Demonstrate ownership in resolving customer inquiries or concerns at the first point of contact, utilizing internal partners as needed to ensure timely resolution.
• Maintain operational excellence through accurate transaction processing, account opening, and consistent adherence to policies, procedures, and regulatory requirements.
• Ability to explain complex solutions in a simple to understand way.

Service

• Deliver the Woodforest Experience by creating warm, welcoming, and personalized interactions with every customer, every day.
• Engage customers in meaningful conversations to understand financial needs and clearly explain retail banking products, services and digital solutions in a simple, easy-to-understand manner.
• Provide dependable, efficient service while maintaining professionalism, composure and a positive attitude in a fast-paced retail environment.
• Embrace a technology-driven customer experience by confidently supporting digital banking tools and platforms.

Community

• Build strong relationships with customers, retail partners and community members by representing Woodforest as a trusted neighborhood bank.
• Actively participate in local retail marketing efforts that drive branch traffic, deepen customer relationships and support community engagement initiatives.
• Collaborate with branch team members to support community events, outreach activities and in-store promotions that align with Woodforest’s community-focused mission.

Integrity

• Uphold the highest ethical standards by safeguarding customer confidentiality, privacy and sensitive information.
• Comply fully with all bank policies, procedures, security protocols, and regulatory guidelines.
• Demonstrate honesty, transparency, and respect in all customer, peer and leadership interactions.

Initiative

• Perform branch servicing duties including teller transactions, cash handling, balancing, ordering cash, vault activities, audits, ATM servicing and workspace upkeep.
• Open and maintain deposit accounts and consumer loan products with accuracy and attention to compliance standards.
• Follow branch security procedures and remain vigilant in protecting the bank, customers and team members.
• Maintain flexibility to support additional retail branch duties and business needs as assigned.

Competencies Required

• Must be proactive when seeking business outside of the branch.
• Must be open to direct coaching and feedback.
• Ability to work flexible or extended working hours to meet business needs; demonstrated reliability.
• Demonstrate a passion for taking care of people by exhibiting effective problem-solving abilities, the ability to maintain composure and convey a positive attitude while interacting with customers as well as internal team members.
• Knowledge of/or ability to quickly learn products, services, policies, procedures, regulatory guidelines as well as engaging in a sales and service process.
• Ability to maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures and guidelines.
• Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment while maintaining accuracy and attention to detail.
• Ability to understand instructions, forms, applications and be familiar with financial statements and credit reports.

Job

Branch Banking

Primary Location

Ohio-Whitehall

Work Locations

OH - Whitehall WM-0429

Unposting Date

Ongoing

Organization

Ohio

Minimum Qualifications/Experience

• Minimum of 2 years of relevant retail sales and/or customer service experience
• Prior in-store retail banking experience preferred but not required
• Demonstrated willingness to accept coaching and feedback to improve performance
• Strong communication, organizational and problem-solving skills
• Ability to work flexible or extended hours based on retail branch needs

What Succuess Looks Like

• Customers feel welcomed, valued, and confident in their banking relationships
• Consistent achievement of retail sales and marketing goals
• Strong operational accuracy and compliance performance
• Demonstrated commitment to Woodforest’s Core Values through daily behaviors

Formal Education & Certification

• High School Diploma or equivalent required.

Work Status

• Full-time.

Supervisory Responsibility

• No.

Travel

• May be expected to support nearby branches within approximately 45 miles as business needs require.

Working Conditions

• Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.

Technology Requirements

• Must maintain a mobile device compatible with the Cisco Duo app for secure authentication.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Woodforest is an Equal Opportunity Employer, including Disability and Veterans.