Banker I Arlington Branch

Rockland Trust; Arlington (MA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Tuition assistance

Job summary

Rockland Trust, located in Arlington, Massachusetts, is seeking a proactive Teller to support customer relationships and transaction processing. This role involves cross-selling bank products, providing excellent customer service, and achieving sales goals while maintaining operational efficiency.

Ideal candidates will have a two-year degree or equivalent experience along with a strong sales background. Rockland Trust offers a comprehensive benefits package, including health insurance, tuition assistance, and career development opportunities.

Qualifications

• Minimum one year sales experience in a financial or retail environment.
• Must be or become a Notary Public and NMLS certified.
• Strong sales orientation with ability to balance multiple priorities.

Responsibilities

• Support customer relationship development and transaction processing.
• Accurately execute day-to-day transactional needs.
• Cross-sell bank products and services to customers.

Skills

Sales experience

Customer relationship management

Verbal communication

Written communication

Organizational skills

Education

Two-year degree or equivalent job experience

Tools

Microsoft Word

Microsoft Excel

Salesforce

Job description

What You’ll Experience

• Meaningful relationships: We believe that Each Relationship Matters, and are fully committed to creating a respectful and inclusive environment where everyone is given the chance to succeed.
• Commitment to community: We believe supporting our communities is essential, and are committed to helping those in need.
• Recognition & reward: We believe all colleagues should be recognized for their contributions.
• Training & development: We will invest in your success by providing educational experiences and resources to manage and navigate your career.
• Comprehensive benefits: Our benefits include competitive compensation with performance incentive awards, health, dental, vision, and pet insurance, 401(k) retirement plan, long‑term disability and life insurance, childcare reimbursement, tuition assistance for graduate and undergraduate programs, an award‑winning wellness program, and much more.

What You’ll Do

• Support customer relationship development and transaction processing to assist the bank in meeting its sales and service goals.
• Accurately and efficiently execute day‑to‑day transactional needs of the bank’s client base, including opening and processing all types of accounts (deposit and loan products), check cashing, balancing cash drawer, performing settlement procedures, and processing withdrawals and deposits for both consumer and business customers within established guidelines and authority.
• Proactively cross‑sell bank products and services to existing and new customers by utilizing the current tools and tracking systems provided.
• Make qualified referrals to business partners in the areas of investments, mortgage, cash management, etc.
• Complete the Home Equity application process with customers, communicate and follow up on application requirements and complete the closing process.
• Achieve individual and team sales and service goals; actively participate in sales promotions.
• Use a needs‑based consultative approach to recommend products or services that will enhance and complement the customer’s relationship.
• Answer both routine and complex questions concerning customer accounts, products, services, policies, and procedure; troubleshoot customer issues and provide follow‑through to ensure resolution.
• Maintain a solid foundation of product knowledge by taking advantage of trainings as they are offered and completing required trainings within the timeframes provided.
• Use knowledge, experience, and ability to demonstrate self‑service channels to customers, including ATM, Online Banking, and Mobile Banking.
• Utilize the Salesforce platform for customer interactions, conversations, and follow‑up.
• Create and foster a fun, respectful work environment, in collaboration with Branch Manager.
• Represent Rockland Trust by establishing meaningful roots in the communities it serves.
• Adhere to operational, regulatory, and security policies and procedures while balancing customer relationships and risk of loss to the Bank.
• Assume responsibility for additional reporting duties and responsibilities as required.

Required Qualifications

• Two‑year degree or equivalent job experience.
• Minimum 1 year sales experience in a financial or retail environment.
• Must be or become a Notary Public and NMLS certified.
• Successfully pass the Level I Business Certification.
• Proficient in Microsoft Word and Excel with ability to operate a variety of office equipment.
• Strong verbal and written communication skills.
• Excellent organizational skills, with attention to detail and accuracy.
• Strong sales orientation with ability to balance multiple priorities, adapt, and work in a team environment.
• Ability to work intuitively and find creative solutions should any problems arise.
• High degree of professionalism and ability to demonstrate tact and diplomacy when needed.
• Positive approach to interactions with customers and team members.
• Ability to work within normal office requirements, with long periods of standing and continuous customer support.
• Ability to lift and carry up to 50 pounds.
• Willingness and ability to work within a flexible work week, which may include weekends, as customer needs dictate.
• Ability to successfully complete our training program.

Preferred Skills/Experience

• Two to four years of teller experience preferred.

Benefits & Culture

We provide a comprehensive suite of benefits designed to support your health, financial security, and overall well‑being. Benefits include competitive compensation with performance‑based incentive awards, health, dental, vision insurance, a 401(k) and DC retirement plan, long‑term disability and life insurance, paid vacation, daycare reimbursement, tuition assistance for undergraduate and graduate programs, an award‑winning wellness program, and additional perks.

Pay Transparency

Compensation for this role will be based on a variety of factors, including skills, experience, education, and internal equity. The salary range posted reflects the company’s good‑faith estimate of the range for this position at the time of posting. Actual compensation may vary. In addition to base salary, certain positions may be eligible for additional compensation, including commissions, incentive awards or stipends.

Accessibility & Accommodations

We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of their roles.

Equal Employment Opportunity

We are an equal‑opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.