Banker I

Citizens Bank - Indiana; Plainfield (IN); On-site; USD 29,000 - 36,000; Full time

Job summary

Citizens Bank - Indiana is seeking a friendly and reliable teller to serve as a primary contact for customers. You will process everyday transactions, open deposit accounts, and refer customers to checking, savings and other products to protect their money from fraud.

The position requires a high school diploma, English literacy, and a willingness to complete background checks. A flexible Monday-Friday schedule and Saturday availability are expected.

Qualifications

• High school diploma or equivalent.
• Ability to read, write, and speak English; count currency and coin; perform simple arithmetic.
• Bi-lingual preferred.
• Successful completion of credit check, drug screen, and background check.
• Flexible schedule Monday-Friday and Saturday morning availability.
• Two years of customer service experience OR completion of internal Banker Pathway I.

Responsibilities

• Represents the bank to customers in a courteous, professional manner to advance customer relationships.
• Processes banking transactions and deepens customer relationships.
• Handles cash and negotiable instruments with accuracy and awareness of fraud.
• Cross-sell bank services in line with branch goals.
• Collaborates in a team to deliver excellent customer service.
• Completes tasks to protect company assets and uphold service standards.
• Opens personal deposit accounts and handles higher level customer requests.

Skills

Customer service

Communication

KYC awareness

Cross-selling

Education

High school diploma

Tools

Banking software

Job description

Summary Of Job Responsibilities

Under general supervision, and in line with established policies and procedures, serves as a primary service and sales contact for all Bank customers. Executes a variety of basic entry level functions, including but not limited to, processing everyday transactions, creation of monetary instruments, referring customers into checking, savings and other account-based products, and helping customers identify and adopt solutions to protect their money from fraud.

Essential Duties

• Is accountable for representing the bank to the customer in a courteous, professional manner, and for engaging in behaviors that will advance the customer's relationship with the bank.
• Processes all other bank-related transactions in accordance with deepening the customer relationship. Practices strong Know-Your-Customer (KYC), with the aim of becoming a trusted advisor to all members of the community.
• Handles cash and negotiable instruments with a keen eye for accuracy and fraudulent activity.
• Cross-sells bank services in accordance with individual and branch performance goals.
• Operates in a team environment and provides excellent customer service.
• Responsible for the completion of tasks necessary to secure company assets.
• Uphold the customer and employee service standards established.
• Accurately opens personal deposit accounts and completes higher level customer requests in accordance with bank standards.

Skills And Abilities Required

• The ability to communicate, speak clearly, and demonstrate a high level of interpersonal skills necessary to represent the bank in dealing with customers.
• Strong computer skills with both desktop and handheld platforms. Effective at using and navigating apps.
• Ability to exercise critical thinking skills.
• Preference of one year of experience in a consultative sales environment.

Minimum Requirements

• A high school diploma or equivalent.
• The ability to read, write, and speak English; count currency and coin; and to perform simple arithmatic calculations.
• Bi-lingual preferred.
• Successful completion of credit check, drug screen, and background check.
• Flexible schedule Monday-Friday and Saturday morning availability.
• Two years of customer service experience OR completion of internal Banker Pathway I.

Working Conditions

• Minimum discomfort from noise, heat, dust, and other causes.
• Required to stand for long periods when providing customer services.
• Exposed to potential robbery conditions. Receives detailed instructions and procedures to be followed to minimize the risk.
• The ability to lift and carry cash drawers and coin bags (up to 25 pounds).