Bankcard Maintenance Supv

Old National Bank; Evansville (IN); On-site; USD 51,700 - 93,500; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K

Continuing education opportunities

Employee assistance program

Job summary

Old National Bank is seeking a Bankcard Maintenance Supervisor in Evansville, IN. This role involves overseeing daily operations related to bankcard maintenance, managing payment support functions and ensuring high-quality service delivery to clients.

The ideal candidate will have strong communication skills and experience in banking operations. Benefits include competitive compensation and various employee benefits. This position is on-site and offers numerous opportunities for professional development.

Qualifications

• 3 - 5 years' bank office, payments, and banking experience preferred.
• Experience working with third Party Vendors / Vendor Management.
• Ability to analyze complex documents and substantial amounts of data.

Responsibilities

• Oversee daily operations related to bankcard maintenance and payment support.
• Provide guidance and direction to team members.
• Coordinate complex reporting and monitor settlement activities.

Skills

Compelling Communication

Strategy In Action

Promotes Change

Data Management and Analytics

Operational Risk

Business Analytics

Education

Bachelor's degree in business administration

Tools

Microsoft Suite

SharePoint

Job description

Bankcard Maintenance Supervisor

Job Locations

US-IN-Evansville

Job Details

Category/Function: Operations
Position Type: Regular Full-Time
Requisition ID: 2026-20192
Workplace Type: On Site

Overview

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.

Responsibilities

The Bankcard Maintenance Supervisor oversees daily operations related to bankcard maintenance and payment support functions within Payment Operations. This role provides guidance and direction to team members while ensuring high quality service delivery to internal partners, community bank clients, and commercial card stakeholders. The Supervisor is responsible for coordinating complex reporting, reviewing analytical work, monitoring settlement activities, and ensuring accurate maintenance processes across multiple disciplines, including fraud, debit card, commercial card, Zelle, ACH, and other payment channels.

The Supervisor manages escalated operational scenarios, assists staff in troubleshooting complex issues, and ensures all activities comply with regulatory requirements, network operating rules, and internal control standards. This role partners with management to identify risks, implement process improvements, and support initiatives that enhance operational efficiency and quality.

As a frontline leader, the Supervisor provides coaching, performance feedback, and development opportunities to team members. The role also supports operational planning, helps establish best practices, and serves as a subject matter resource for team and department leadership.

Salary Range
The salary range for this position is $51,700/yr - $93,500/yr plus bonus. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate's relevant skills and professional experience, educational qualifications, and geographic location.

Key Accountabilities

• Evaluate market conditions and peer bank behavior to identify internal and external trends and issues affecting back-office procedures, policies and processes to determine appropriate tasks, engagement models and risks for optimal portfolio support.
• Collaborate with multiple lines of business, Finance, and Risk partners to assess and establish processes to understand its implications, as well as to establish policies and procedures governing the identification, monitoring, and management of payment operations.
• Independently manage support 40 hours a week.
• Monday thru Friday: 8AM CST - 5PM CST
• Develop, Monitor and Maintain KPI's and Metrics for Bankcard Solutions - Disputes, Research and Maintenance.
• Identify and communicate with key stakeholders.
• Gather, review, and analyze business and industry data, including KPIs, financial reports and other key metrics using data analytics tools.
• Liaise between various business departments and groups.
• Assess options for process improvement, including business process mapping.
• Maintain documentation regarding various projects, processes, and operations.
• Collaborate with project managers and cross-functional teams.
• Document and work with Key Business Partners to resolve issues by evaluating workable solutions, negotiating resolutions, and implementing solutions.
• Prepare monthly reporting on Key metrics, SLAs, and business initiatives.

Key Competencies for Position

Compelling Communication – Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements and operational decisions. Strong verbal and written communication skills.

Strategy In Action – Resourcefulness and ability to devise creative solutions to problems. Ability to analyze complex documents, substantial amounts of data, and set and meet goals.

Promotes Change – Identified and recommends changes to leadership to improve performance. Remains agile by quickly modifying behavior, leveraging resources, and trying new approaches to effectively embrace change.

Makes Decisions and Solves Problems – Experience testing and mapping various business processes and protocols. Familiarity with industry technology systems to gather data and problem solve.

Banking Products – Knowledge of and ability to assess products and services to determine appropriate back-office support of payment solutions.

Data Management and Analytics – Knowledge and ability to analyze data for management considerations and execution.

Business Analytics – Knowledge of technologies, techniques and practices for the evaluation of business performance data; ability to analyze business performance using advanced statistical methods to justify and drive future business planning decisions.

Operational Risk – Knowledge of processes, tools, and techniques used to determine the degree of risk in a given transaction or customer relationship; ability to assess, rate and manage exposure to risk for decision making.

Regulatory Environment – Knowledge of and ability to help an organization adapt to applicable federal, state, local, and company-specific regulations, policies, and guidelines affecting business practices.

International / Third Party Vendor Management – Manage and deliver strategic sourcing and outsourcing engagements across all phases of the sourcing lifecycle. Understand existing, new, and developing regulatory expectations. Work closely with the leadership teams of the functions and lines of business to oversee on-boarding, risk acceptance, exit / contingency planning and ongoing monitoring of vendors and outsourcing partners.

Qualifications and Education Requirements

Roles at this level typically require a university / college degree. Bachelor's degree in business administration preferred.

Experience working with third Party Vendors / Vendor Management.

3 - 5 years' bank office, payments, and banking experience preferred.

Proficient in Microsoft Suite and Sharepoint.

Key Measures of Success/Key Deliverables

Improved productivity – By analyzing data and providing recommendations for enhancements.

Better collaboration across organizations by ensuring communication with key stakeholders.

Support sales growth – By analyzing data and ensuring processes are meeting line of business and client needs.

Equal Employment Opportunity Statement

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.