Bank Teller (Retail Support Team)

Uwharrie Bank; Albemarle (NC); On-site; USD 32,000 - 38,000; Full time

Job summary

Uwharrie Bank in Albemarle, NC is seeking a bank teller (Customer Service Representative) to join our Retail Support Team. In this role you will handle customer transactions, balance cash daily, and provide friendly service at our branch locations.

You will assess customer needs, answer questions about accounts and services, and refer clients to other areas of the bank. A high school diploma and basic math skills are required; travel between branches is part of the job.

Qualifications

• High school graduate with familiarity of the Bank’s products and services.
• AIB courses helpful for developing knowledge of banking products.
• Marketing and sales knowledge beneficial for making referrals to other lines of business.

Responsibilities

• Process a variety of transactions for customers.
• Balance cash daily.
• Answer customer inquiries about services and accounts.
• Refer customers to other lines of business within the bank.

Skills

Customer service

Math aptitude

Attention to detail

Multi-tasking

Education

High school diploma

AIB courses helpful

Tools

Calculator

Personal computer

Job description

Position Overview

Uwharrie Bank is seeking a bank teller (Customer Service Representative) for our Retail Support Team. This customer-facing position represents the bank in a professional manner, processing various types of transactions for customers, balancing cash daily, servicing and answering customer inquiries pertaining to various services, and making referrals to other lines of business within the company. The role influences the overall efficiency and service level of the retail services team and requires strong customer service skills, math and accounting skills, attention to detail, and the ability to adapt to a variety of work environments and markets. The position requires travel between retail bank offices located in Stanly, Anson, Mecklenburg, and Cabarrus counties, as needed, and must possess a valid NC driver’s license.

Knowledge

• High school graduate with familiarity of the Bank’s products and services. AIB courses helpful. Marketing and sales knowledge beneficial for making referrals.

Experience

A minimum of one year of cash handling experience in a retail environment with proven math aptitude is preferred. Previous experience with personal computer input and retrieval is preferred.

Skills

Proficiency with calculator and personal computer is preferred. Well-developed human relations skills, ability to work in pressure situations under close supervision, and general administrative skills are necessary. Multi-tasking skills are preferred.

ADA Requirements

Vision, hearing, speech, concentration, learning, thinking, interaction with others, the ability to exercise self‑control, and the ability to work under stressful conditions are necessary. Must possess a valid NC Driver’s License.

Uwharrie Bank is an Equal Opportunity Employer and makes recruitment, employment, promotional and all other human resources decisions without regard to race, color, religion, national origin, age, sex, gender identity, sexual orientation, disability, veteran status or genetic information.