Bank Teller

Farmers National Bank; Solon (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Farmers National Bank in Solon, OH is seeking a friendly teller to handle a variety of customer transactions at the window, recognize needs, and refer customers to appropriate bank products and departments to deliver superior service.

The role requires cash handling, operating a terminal, balancing cash drawers, and meeting referral goals while upholding security policies and privacy.

Qualifications

• High School diploma or GED required.
• Proven cash handling experience.
• Basic computer skills and ability to operate office equipment.
• Customer service and/or sales experience.

Responsibilities

• Handle a variety of customer transactions at the teller window.
• Recognize customer needs and cross-sell bank products.
• Balance cash drawer and operate a terminal daily.
• Process deposits, withdrawals, payments, and money orders as needed.
• Meet referral goals and participate in the bank’s referral program.
• Maintain confidentiality and comply with security policies.
• Complete required training including BSA/AML procedures.
• Work well in a team and support branch operations.

Skills

Cash handling

Customer service

Sales/referrals

Basic computer skills

Teamwork

Education

High School diploma or GED

Tools

Calculator

Phone

Fax machine

Typewriter

Job description

SUMMARY:Processes a variety of customer transactions at a teller window. Recognizes customer needs and recommends products, services, or assistance of other bank employees or departments, to consistently deliver a superior level of customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Strong knowledge of bank products and services, with the ability to recognize customer needs, and cross-sell bank products
• Participate in the bank’s referral program and utilize any applicable technology and/or programs to effectively show results
• Will be expected to meet specific referral goals on a weekly, monthly, quarterly and/or yearly basis
• Operate and balance a terminal and cash drawer daily
• Accept and process the following transactions: savings, checking, and Holiday Savings account, loan payments, SDB rental payments, sells money orders/official checks, and any type of cash withdrawal
• Accept checks for cashing in accordance to FNB check handling procedures
• Participate and successfully complete all required training courses
• Willingness to be flexible with a strong desire to create a work environment conducive to teamwork
• Assist with various duties associated with money shipments/orders, etc.
• Willingness to perform additional branch duties and responsibilities outside the realm of processing transactions
• Handle all cash, customer transactions, and customer information in accordance with FNB Security Policy and Procedures
• Motivation to make outbound sales calls to current and prospective clients
• Flexibility with work schedules to accommodate branch staffing requirements in order to service needs
• Maintain a position of trust and responsibility by keeping all customer business and personal information confidential
• Accept responsibilities and projects as assigned by a supervisor to add value to Farmers National Bank
• Must be able to work in a team environment, in a positive manner, with coworkers and the public
• Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations
• Regular, predictable attendance is an essential requirement of this position
• Complete all other duties as assigned

EDUCATION AND/OR EXPERIENCE:

• High School diploma or General Education degree (GED)
• Proven cash handling experience
• Must possess basic computer skills and knowledge, use a calculator, typewriter, phone, fax machine, and other office equipment
• Customer service and/or sales experience at any level

E-Verify is used to confirm the identity and employment eligibility of all newly hired employees

Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran

Qualifications

Skills

Preferred

Customer Service

Intermediate

Some Knowledge

Novice

Education

Preferred

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.