Bank Teller

Heritage Bank NW; Everett (WA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

401(k)

Community volunteer time

Paid vacation

Paid sick leave

Paid holidays

Floating day

Job summary

Heritage Bank's Everett Branch is hiring a bank teller to deliver excellent customer service while handling routine transactions and supporting branch sales initiatives. The role is full-time and onsite in Everett, WA, with travel for the travel team to Snohomish/King counties as needed.

Base pay ranges from Level I to II per hour, with opportunities based on qualifications and experience. The role emphasizes accuracy, compliance with banking regulations, and teamwork in a climate-controlled

Qualifications

• 6 months customer service experience required.
• 1-year recent cash handling and customer service experience in a financial services industry required.
• High school diploma or equivalent.
• Proficient computer skills; learn new technologies quickly.
• DNA or Fiserv knowledge preferred.
• TCR knowledge preferred.
• Education/experience may be substituted for training.

Responsibilities

• Builds and maintains strong relationships and provides exceptional customer service to internal and external customers.
• Performs routine paying/receiving duties and maintains an accurate cash drawer within authority limits.
• Promotes, explains, and refers bank products and services based on customer needs.
• Maintains confidentiality in customer requests and transactions.
• Complies with all policies, procedures, security, and regulatory requirements.
• Participates in branch marketing and sales promotions.
• Contributes to team success by assisting in branch administrative duties.

Skills

Customer service

Cash handling

Communication skills

Attention to detail

Computer skills

English proficiency

Math skills

Education

High school diploma or equivalent

Tools

DNA or Fiserv

TCR (Teller Cash Recycler)

Job description

Heritage Bank has an exciting opportunity to join our organization!

At Heritage Bank we are committed to delivering exceptional financial services to our customers. The Everett Branch is seeking a bank teller to help customers meet their financial goals by providing exceptional customer service, handling routine financial transactions, and actively supporting branch sales efforts.

Overview:

This position is Full Time; typical schedule is Monday through Friday 8:30 a.m. to 5:15 p.m. Flexibility is required to work as needed to ensure adequate staffing for training or employee absences.

This position is fully onsite in Everett, Washington.

The EverettBranch is a designated travel team branch. Travel primarily supporting Snohomish and King counties: however, travel to other surrounding counties may be required.

Base Salary Range:

Level I - $20.77 - $21.79 per hour

Level II - $21.00 - $23.66 per hour

Depending on qualifications and experience, Bank Teller I or II may be considered.

The Role at a Glance:

• Builds and maintains strong relationships and provide exceptional customer service to internal and external customers.
• Performs routine paying / receiving duties and maintains an accurate cash drawer in accordance with assigned Authority limits.
• Promotes, explains, and refers bank products and services based on customer needs.
• Maintains confidentiality when handling customer requests and transactions.
• Complies with all policies, procedures, security, and regulatory requirements.
• Actively participates in branch marketing and sales promotions.
• Contributes to the success of the team by sharing in all branch administrative duties as required and assigned.

Core Skills and Qualifications

• Level I - 6 months customer service experience - required.
• Level II - 1-year recent cash handling and customer service experience in a financial services industry - required.
• High school diploma or equivalent
• Ability to operate standard office equipment, proficient computer skills, and ability to adapt to and learn new technologies quickly.
• Computer software knowledge in DNA or Fiserv, preferred. Understanding / recent use of Teller Cash Recycler (TCR), preferred.
• Equivalent combination of education, experience, and training may be considered.
• Gains working knowledge of,and ensures bank activities, and job responsibilities are performed in compliance with, all state and federal banking laws and regulations.
• Understands and complies with all policies, procedures, standards and guidance relevant to assigned job responsibilities.
• Detail-oriented with strong organizational and problem-solving skills.
• Demonstrated ability to provide an exceptional level of customer service.
• Demonstrated math skills with an understanding of debit and credit relationships and negotiable instruments.
• Ability to gain working knowledge of bank products and services.
• Ability to read, write, speak and understand English well. Excellent written and oral communication skills
• Valid driver’s license, proof of insurance, and access to reliable transportation; or the ability to access and utilize an alternative method of transportation, when needed, to carry out job-related essential functions and attend required training.

Working Environment/Conditions:

• Climate controlled office environment.
• Work requires regular attendance, punctuality and adherence to agreed-upon schedule with willingness to work a flexible and/or rotating schedule.
• May be exposed to potential risk and hazards associated with criminal activity (e.g., robbery and/or attempted robbery, fraud, security) - receives detailed instruction to minimize risk.

Physical Demands/Effort:

• Work may involve the constant use of computer screens, reading of reports, and sitting throughout the day.
• Ability to operate a computer keyboard, multi-line telephone, photocopier, scanner, facsimile, fine count cash and operate a cash counter which often requires dexterity of hands and fingers with repetitive wrist and hand motion.
• Ability to stand or sit for extended periods of time and duration of shift.
• Ability to occasionally kneel, reach, bend, push, pull and carry.
• Occasional lifting to independently move or transport money and coin, 25-50 lbs., or files and/or boxes 5-10 lbs.

At Heritage Bank, we work hard, but we also know how important it is to take time off to stay healthy, relax, and spend time doing what makes your heart happy!

As part of our team you’ll enjoy a total rewards package, which includes base salary based on the role, experience, and skill set, along with an exceptional benefits package (medical, dental, vision, life insurance, 401(k), community volunteer time), and generous time off policy. Full-time team members receive a minimum of 10 paid vacation days annually* and eight hours of paid sick leave per month*, while also enjoying 11 paid holidays each calendar year, and an annual float day.

*pro-rated from start date, and/or hours worked.

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all qualifications for this position.

Heritage Bank is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other basis protected by applicable law.

Job applicants have certain legal rights.