Bank Manager

TrustBank; Wheaton (IL); On-site; USD 65,000 - 85,000; Full time

Job summary

TrustBank in Wheaton, Illinois, seeks a Bank Manager to lead the Wheaton banking team, delivering exceptional client experiences and driving strong operational performance. This role collaborates with market leadership to grow the branch and develop a high-performing team.

The ideal candidate will coach others, solve problems, and build client relationships while ensuring regulatory discipline and community involvement. This is a full-time leadership position in a dynamic community bank.

Qualifications

• Two years of financial institution assistant management experience or three+ years in deposit operations.
• Strong customer contact experience.
• Prior supervisory or lead role experience is a plus.
• Associate degree or higher in business or related field is preferred.
• PC and Internet proficiency required.

Responsibilities

• Lead, coach, and develop bank staff while fostering accountability, collaboration, and exceptional client service.
• Collaborate in hiring, training, and coaching staff of the bank.
• Ensure staff represent TrustBank's vision and mission and set the culture at the location.
• Provide day-to-day leadership, mentorship, and performance coaching to bank associates.
• Partner with the Market President to execute bank objectives, manage operational risk, and maintain a compliant environment.
• Maintain knowledge of policies, rules, and regulations.
• Oversee staff scheduling.
• Support lending by assisting in collecting documents for loan processes.
• Attend meetings as needed.
• Participate in community events to boost visibility and outreach.
• Handle customer questions and support.
• Open new accounts and perform account changes/updates.
• Open/Close bank as needed.
• Perform other duties as assigned.

Skills

Leadership

Communication

Problem solving

Customer service

Education

Associate's degree or higher in business or related field

Tools

Microsoft Office 365

AI-enabled resources (Copilot)

Job description

Bank Manager

TrustBank Wheaton, Illinois, United States

About this position

Description:

Lead a team. Build relationships. Make an impact.

At TrustBank, we build relationships. We are seeking an energetic, relationship-driven Bank Manager to lead our Wheaton team in this rapidly growing location. This is an exciting opportunity for a motivated leader who thrives on building meaningful client relationships, developing talented team members, and contributing to the continued growth and success of a high-performing organization.

Founded in 1912, TrustBank has been committed to "Growing Prosperity Together" for more than a century. We combine the strength and stability of a well-established institution with the entrepreneurial spirit and personalized service of a community bank. If you are passionate about leadership, exceptional client experiences, community involvement, and making a difference every day, we invite you to build your career with TrustBank.

Job Description

Job Title: Bank Manager

Department: Operations, Wheaton

Reports To: Market President

FLSA Status: Exempt

Type of Position: Full-Time

Job Summary

The Bank Manager serves as the operational leader of the Wheaton banking team, ensuring exceptional client experiences, strong operational performance, and a collaborative workplace culture. This role partners closely with market leadership to drive branch success, support business development efforts, strengthen community relationships, and cultivate an engaged, high-performing team.

The ideal candidate is a proactive leader who enjoys coaching others, solving problems, building relationships with clients and centers of influence, and delivering personalized banking solutions. Success in this position requires a balance of strong operational expertise, regulatory discipline, and a genuine passion for client service and community involvement.

Duties and Responsibilities

• Lead, coach, and develop bank staff while fostering a culture of accountability, collaboration, and exceptional client service.


• Collaborate in hiring, training, and coaching staff of the bank.


• Ensure that every associate within their bank represents the vision and mission of TrustBank while setting the tone for the culture within their location.


• Provide day-to-day leadership, mentorship, and performance coaching to bank associates while fostering a culture of accountability, service excellence, and professional growth.


• Partner with the Market President to execute strategic bank objectives, manage operational risk, and maintain a highly compliant and efficient banking environment.


• Maintain a comprehensive knowledge of policies, rules, and regulations.


• Oversee staff scheduling.


• Help support lending at the bank by assisting in collecting documents to assist the loan process.


• Attend meetings as needed/required.


• Participate in community events or volunteer accordingly to support the bank’s visibility and outreach.


• Handle/Follow up on customer questions and support.


• Open new accounts and perform account changes/updates.


• Open/Close bank as needed.


• Perform other duties as assigned.

What Makes Someone Successful in this Role

• Strong frontline banking experience


• Effective problem-solving and decision making skills


• Excellent probing and listening skills to uncover customer needs


• Excellent interpersonal, verbal, and written communication skills


• Self-motivated, assertive, perform well in a customer services environment and interact with customer and team members in a professional and personable manner, and perform well in potentially stressful situations requiring tact, diplomacy, integrity, and confidentiality


• Strong time management and follow-up skills


• Embraces innovation and continuous learning, with a willingness to leverage emerging technologies, including AI-powered productivity tools, to improve service delivery and operational effectiveness


• Presents him/herself in a professional manner

Working Conditions and Essential Functions

This is a full-time exempt position, working a minimum of 40 hours per week and longer may be warranted to meet the demands of the job or other duties as assigned. Hours will vary depending on the needs of the bank. Regular schedule is Monday - Friday 8:30 AM - 5:30 PM. Well-lit office environment and the noise level is usually moderate. The role routinely uses standard office equipment. The duties of the job may require the employee to stand, walk, use hands, and feel objects, tools, or controls, reach with hands, arms, and talk, or hear. Ability to lift 25 pounds. Vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to focus. Travel 10%.

TrustBank Core Values

Embrace and promote the TrustBank Culture and Core Values in all aspects of your duties. Understand the highly confidential nature of the information being worked with on a daily basis.

COMPENSATION AND BENEFITS

The annual salary for this role is $65,000 - $85,000/year, additional compensation is included in the range to include incentive and eligibility for a discretionary annual bonus. Actual compensation offered will vary based on factors such as the candidate’s relevant skills, experience, education, and geographic location. We take a holistic approach during the hiring process to understand each candidate’s background and align compensation appropriately, ensuring internal equity while allowing flexibility to recognize unique qualifications or expertise. We also offer a 401(k) plan featuring a discretionary employer match in bank stock, along with a comprehensive benefits package. More information about our generous employee benefits can be found on our Career Page at https://trustbank.net/company/career-opportunities.

Disclosures

TrustBank recognizes that people are our bank’s strength, and we place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. The best talent will acquire the position. This job description may be subject to change and is not intended to be all-inclusive. The employee may perform other related duties to meet the ongoing needs of the organization. Equal Opportunity Employer/Disability/Veterans.

Updated: September 16, 2026

Requirements

Education and Experience

• Minimum of two years of financial institution assistant management experience or equivalent financial services experience, or three or more years of financial institution experience at the deposit operations level


• Job experience with extensive customer contact


• Prior supervisory or lead role experience is a plus


• Associates degree or higher in business or a related field is a preferred


• PC and Internet proficiency is a must

Required Skills and Abilities

PC, Microsoft Office 365 applications, internet proficiency, comfortable using approved AI-enabled resources such as Microsoft Copilot to support research, communication, workflow management, document creation, and problem solving is required. Must have the ability to motivate employees in a team environment. Excellent communication and organization skills as well as strong critical thinking skills are needed to effectively set the best example to employees. Self-motivation is key. Must have a basic understanding of debits and credits. Have strong basic math skills as well as the ability to learn and apply higher level mathematical concepts to practical situations.

Notice Regarding the Use of Artificial Intelligence in Application Review:

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.