Bank Loan Servicing Manager

Availa Bank; Ankeny (IA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental & Vision plans

Health Savings Account (HSA)

Company paid life insurance

401K and ESOP

Disability Insurance

Flexible Spending Account (FSA)

Tuition Assistance and Discounts

Employee Assistance Program (EAP)

Job summary

Availa Bank is seeking a Loan Servicing Manager in Ankeny, IA to lead the Loan Servicing and Loan Operations teams. You will ensure accurate loan transactions, maintenance, and reconciliations while upholding regulatory controls and bank policies.

The role requires strong leadership, deep loan knowledge, and the ability to collaborate across departments to improve processes and risk management. Travel to multiple locations may be involved.

Qualifications

• High school diploma or equivalent required.
• Minimum 3 years in Loan Servicing.
• Minimum 2 years supervisory and leadership experience.
• Loan dual control/FDICIA experience

Responsibilities

• Provide leadership, direction, coaching, and development for the Loan Servicing and Loan Operations Assistant functions.
• Serve as SME and escalation resource for complex loan servicing, operational, transaction, and system-related matters.
• Oversee accurate and timely booking, maintenance, and servicing of loans in the core system.
• Maintain advanced knowledge of servicing for commercial, agricultural, consumer, and mortgage loans.
• Adhere to state and federal banking regulations; research and implement changes.
• Lead the creation and maintenance of procedures and processes.
• Develop and maintain training and cross-training for staff.
• Collaborate with Credit, Accounting, Lending, Risk, Compliance, IT, and other areas to resolve issues.
• Compile and review reports daily, weekly, monthly

Skills

Loan servicing knowledge

Supervisory experience

Analytical math skills

Problem solving

Communication skills

Team coaching

Regulatory compliance

Typing speed

Education

High school diploma or equivalent

Tools

Fiserv Precision core banking system

Job description

Availa Bank

EEO Employer

BANK LOAN SERVICING MANAGER POSITION SUMMARY

The Loan Servicing Manager is responsible for the overall leadership, management, and oversight of the Bank's Loan Servicing and Loan Operations teams. This position ensures the accurate, timely, and efficient execution of operational functions, including, but not limited to, loan transactions and maintenance, general ledger reconciliation, operational research and problem resolution, and required check-back and dual-control processes. The position ensures these functions are performed in accordance with regulatory requirements, internal control standards, and established Bank policies, procedures, and guidelines.

BENEFITS

Availa Bank offers a rich selection of benefits you can personalize to support you and your family’s needs. Benefits may include:

• Medical, Dental & Vision Plans
• Option for Health Savings Account (HSA)
• Life Insurance (Company paid for employee)
• 401K and Employee Stock Ownership Plan (ESOP)
• Company Paid Short & Long Term Disability Insurance
• Flexible Spending Account (FSA) & Dependent Care
• Eligibility for Tuition Assistance and Discounts
• Employee Assistance Program (EAP)

BANK LOAN SERVICING MANAGER ESSENTIAL DUTIES AND ACCOUNTABILITIES

1. Provide leadership, direction, coaching, and development for the Loan Servicing and Loan Operations Assistant functions, establishing clear expectations for accuracy, accountability, service, operational ownership, technical competency, and employee growth.
2. Serve as the department’s primary subject matter expert and escalation resource for complex loan servicing, operational, transaction, and system-related matters, providing guidance and problem resolution to employees and departments throughout the Bank.
3. Maintain advanced knowledge of commercial, agricultural, consumer, and mortgage loan servicing, including loan structures, payment application, advances, payoffs, modifications, renewals, extensions, maintenance, monetary and non-monetary transactions, and other servicing activities throughout the life of a loan.
4. Oversee the accurate and timely booking, maintenance, and servicing of loans within the Bank’s core system, ensuring approved terms, rates, payment structures, maturity dates, customer information, and other critical loan data are accurately established and maintained.
5. Maintain advanced working knowledge of the Fiserv Precision core banking system, including loan functionality, system maintenance, transactions, interfaces, automated processes, troubleshooting, and the downstream impact of system activity throughout the Bank.
6. Adhere to all State and Federal Banking Regulations; research new regulations; suggest changes to policies and procedures and implement them as necessary.
7. Assist in managing the processing of loans in non-accrual, charge-off or OREO status as required.
8. Maintain strong mathematical and analytical knowledge of principal and interest calculations, amortization, accruals, payment application, payoff calculations, variable-rate structures, balances, and other loan-specific calculations necessary to identify, research, and resolve complex discrepancies.
9. Maintain comprehensive knowledge and oversight of escrow administration, including setup, analysis, collection, disbursement, shortages, surpluses, adjustments, reconciliation, maintenance, troubleshooting, and employee training.
10. Provide oversight and technical expertise for loan and account maintenance, sweeps, automated transfers, payment functionality, and other system-driven processes, ensuring appropriate setup, authorization, accuracy, controls, and ongoing maintenance.
11. Establish, maintain, and evaluate a strong fiduciary and internal control environment, with emphasis on segregation of duties, dual control, authorization, independent verification, check-back processes, documentation, and appropriate audit trails for financially significant activities.
12. Oversee applicable general ledger reconciliation, balancing, wire activity, and transaction research, ensuring discrepancies and out-of-balance conditions are promptly identified, investigated, resolved, documented, and escalated as appropriate.
13. Lead the creation, implementation, maintenance, and ongoing evaluation of procedures and operational processes, ensuring practices are accurate, consistent, efficient, scalable, appropriately controlled, and reflective of current systems and Bank requirements.
14. Develop and maintain a strong training and cross-training environment, ensuring employees understand how to perform their responsibilities, the loan concepts, system functionality, controls, risks, and downstream impacts associated with their work.
15. Conduct and oversee robust review of loan servicing and operational activity, using errors, exceptions, reconciliations, trends, system issues, and other information to identify root causes, control weaknesses, training needs, process deficiencies, and opportunities for continuous improvement.
16. Partner closely with the Loan Documentation and Collateral Manager, VP Loan Operations Officer, Credit, Accounting, Lending, Risk, Compliance, Information Technology, and other areas of the Bank to resolve complex issues, coordinate processes, implement change, and maintain alignment across the lending and operational functions.
17. Maintain a comprehensive understanding of the enterprise-wide impact of Loan Servicing and Loan Operations, ensuring decisions and processes appropriately balance operational efficiency and customer service with financial accuracy, data integrity, regulatory requirements, risk management, internal controls, and the overall financial and operational performance of the Bank.
18. Work closely with the Credit Department and VP Loan Operations Officer to ensure all departments are in sync. Work together to update procedures on an as-needed basis.
19. Compile and review various reports on a daily, weekly, monthly, or as-needed basis.

LOAN SERVICING MANAGER ROLE QUALIFICATIONS

Education

• High school diploma or equivalent required

Experience

• Minimum 3 years in Loan Servicing
• Minimum 2 years of supervisory and leadership experience and relevant loan experience preferred; or the equivalent combination of both
• Loan dual control/FDICIA experience

Other Skills and Abilities

• Demonstrated proficiency in typing with speed and accuracy; basic keyboarding skills are required
• Working knowledge of loan policies and procedures
• Excellent working knowledge of all lending documents and systems
• Strong math skills; add, subtract, multiply and divide in all units of measure
• Exceptional oral, written, and interpersonal communication skills
• with the ability to apply commonly understood knowledge to carry out instructions and instruct others, understanding procedures, and write reports and correspondence
• Ability to deal with complex problems involving multiple facets and variables in non-standardized situations
• Exceptional organizational and time management skills; ability to function well in a fast-paced environment
• Demonstrate a “lead by example” mentality
• Be able to work flexible hours and shifts
• Travel to/from and work in multiple locations

SUPERVISOR RESPONSIBILITIES

This position is responsible for supervising staff in accordance with the bank’s policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and taking corrective action with employees; addressing complaints and resolving problems.