Bank/Credit Union Contact Center Customer Service Representative (CCC)

Jack Henry & Associates, Inc.; Allen (TX); On-site; USD 34,000 - 38,000; Full time

Job summary

Jack Henry is hiring aFinancial Representative to support our financial institution clients' customers and members. The role is remote within a 70-mile radius of Allen, TX, with hybrid work options and an onboarding requirement onsite on day one.

The position requires 18+ months in call center/bank/credit union settings, strong communication, and the ability to handle multiple systems. The pay range is $34,320–$37,500 annually, with evenings/weekends and a shift differential in some cases.

Qualifications

• At least 18 months of experience in a call center, bank, or credit union.
• Must be able to adhere to a published break and lunch schedule.
• Able to stay calm in stressful situations.
• Comfortable navigating multiple systems while assisting customers.
• Good clear communication skills.
• Full-Time candidates must work evenings, weekends, and holidays as required.
• Must acquire internet with at least 10 Mbps upload speed.

Responsibilities

• Provide assistance to our financial institution clients' customers and members.
• Assess the nature of questions or issues and resolve them timely.
• Verify customer/member information to protect security and account integrity.
• Escalate complex issues following procedures to ensure resolution.
• Participate in team meetings, one-on-one discussions, and quality reviews.
• May perform other job duties as assigned.

Skills

Customer service

Clear communication

Call center

Bank knowledge

Multitasking

CRM systems

Tools

CRM systems

Job description

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JobID

17549

Team

Implementation & Support

Working Time

Full-Time

Position Type

Regular

Workplace Type

Hybrid

Preferred Location

Additional Locations

Louisville, KY, Monett, MO, Springfield, MO

Description & Requirements

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At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you.

Acting as a Financial Representative on behalf of our financial institution clients, the Bank and Credit Union Product Support Representatives assist customers with a wide range of financial needs. Joining this team will give you the opportunity to gain hands on experience working with a variety of software products, which can then lead to career advancement opportunities across the organization!

This is a remote position, and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Louisville, KY; Springfield, MO or Monett, MO.

Candidates located within 30 miles of Springfield, MO or Monett, MO would be hybrid with 2-3 days a week onsite after training. You will be required to be onsite for your first day of onboarding.

This position would start on 12/7/2026, and training is Monday-Friday 8 AM-5 PM CT for the first 5 weeks. The pay range for this position is $34,320-$37,500 per year.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

Whatyou'llbe responsible for:

• Providing assistance toour financialinstitutionclient’scustomersand members-similar toan over-the-phone personal banker.
• Assessingnatureofquestionor issue andresolvesin a timely manner. Questions and issues will vary depending on the customer’s/member’s need with guidance from our financial institution clients.
• Assuring system security by verifying customer/member information prior to performing any modifications or resets according to the financial institution client’s security requirements.
• Communicating the customer’s needs/expectations to theappropriate personnel. Following escalation procedures to ensure complex support issues are resolved.
• Actively participating in various group meetings including but not limited to team meetings, one-on-one discussions, and quality review sessions.
• May perform other job duties as assigned.

Whatyou'llneed to have:

• Must have at least 18 months of experience in a call center, bank, or credit union.
• Scheduleadherence ismonitored. Must be able to adhere to a published break and lunch schedule.
• Proven ability to remain calm in stressful situations.
• Comfortable navigating multiple systems whileassistingcustomers/members.
• Must have the ability to communicate clearly and understandably.
• Full-Time candidates must be able to work the following:
• Candidates must be able to work their assigned schedule in a 363 days/year call center. Schedules will include evenings, weekends and holidays (closed Thanksgiving and Christmas Day) and will be assigned upon job offer.
• Based on business need, candidates will be scheduled for one Saturday/Sunday shift per week.
• The specific shift will be confirmed if a job offer is extended. Please note there is no flexibility or changes to this shift after it is accepted. Shift will be scheduled between the hours of 7AM-12AM CT.
• We offer a shift differential for evening and weekend shifts. The shift differential is paid for each hour worked in the eligible shift and is effective upon hire.
• Candidates will need toacquire(attheirowncost)internet that can support a stable and consistent connection. The following speeds arerequiredminimums tomaintaina work-from-home status (either hybrid or fully remote):
• 10 mbps upload speed.

What would be nice for you to have:

• Customer service and multi-tasking skills.
• Ability to listen to and empathize with the customer/member.
• Ability to use the tools provided for first call resolution.
• Self-developer, takes initiative on career path.
• Experience in call center, bank, or credit union industries.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

WhyJackHenry?

At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We’realso leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our success. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.