BANAMEX SUBGERENTE DE SERVICIOS CABO SAN LUCAS

Citi; New York (NY); Sur place; USD 9 500 - 16 000; Plein temps

Résumé du poste

Citi busca un Subgerente de Servicios para una posición presencial en Cabo San Lucas. El candidato gestionará operaciones de sucursal, brindará una experiencia excepcional al cliente y promoverá productos, servicios y el uso de canales de autoservicio.

Se valorará experiencia en servicio al cliente, ventas y capacidad de coordinar equipos, además de manejo de riesgos y cumplimiento de políticas. Educación universitaria requerida y disponibilidad para trabajar en sitio.

Qualifications

• 2-4 años de experiencia en servicio al cliente, ventas y/o referencias en sucursales
• Comunicación escrita y verbal clara y concisa de manera constante

Responsabilités

• Coordinar la aplicación del Modelo de Atención y Operación en la sucursal
• Promover productos/servicios de Citi a los clientes y fomentar el uso de autoservicio
• Coordinar adecuadamente los recursos materiales y del personal de la sucursal
• Contribuir con las funciones de control y seguridad junto al personal designado
• Evaluar adecuadamente el riesgo al tomar decisiones de negocio manteniendo la integridad y cumplimiento

Connaissances

Customer service

Sales

Communication

Formation

Bachelor's degree or equivalent

Description du poste

BANAMEX SUBGERENTE DE SERVICIOS CABO SAN LUCAS

Location(s):

Cabo San Lucas, Baja California Sur, Mexico

Job Type:

On-Site/Resident

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Service Specialist ensures an excellent level of customer service in order to achieve their full satisfaction, managing the resources of the Branch, seeking to generate from the arrival of the client to the branch "Exceptional Experiences".

Responsibilities:

• Coordinate the application of the Attention and Operation Model in Branch
• Promote the products / Services of the Institution in the clients' yard and intensify with the clients the promotion to make the use of self-service means.
• Coordinate adequately the material resources and the employees of the Branch.
• Efficiently contribute with the control and security functions with the personnel designated as responsible for this function.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-4 years of experience in customer service, sales and/or referencing in branches
• Consistently demonstrates clear and concise written and verbal communication

Education:

• Bachelor's/University degree or equivalent experience

Job Family Group:

Consumer Sales

Job Family:

Consumer Sales Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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