Bakery Shift Leader — Guest Experience & Operations

SusieCakes Bakery; Manhattan Beach (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Flexible work schedule

Free non-slip shoes

Birthday month PTO with complimentary…

Company holidays off

Medical, dental, vision insurance

Vacation, 401k, FSA

Pet rescue reimbursement and pet insur

Flexible return to work schedule for…

Discounts on desserts

Job summary

SusieCakes Bakery in Manhattan Beach seeks a friendly, guest-focused teammate to ensure a stellar guest and team member experience. You will communicate offerings, support new initiatives, and collaborate with the culinary team to exceed guest expectations.

Requirements include at least two years in customer service, excellent English communication, and the ability to work a flexible schedule including weekends and holidays. Equal opportunity employer with a welcoming team culture.

Qualifications

• Two years of experience in a customer service environment preferred.
• Excellent verbal and written communication skills.
• Ability to adapt to a flexible schedule according to business needs.
• Must have reliable transportation.

Responsibilities

• Ensure positive guest and team member experience. Responding & addressing guests who are dissatisfied with service and/or product.
• Communicating to the team’s product offerings, new company initiatives and general updates about the bakery
• Driving product sales by creating a strong partnership with culinary team to make sure the guest experience is above expectations
• Operations focused: Managing daily communication log, meal breaks, food safety and COVID procedures

Skills

Customer service

Communication skills

Flexibility

Education

Associates or Bachelor's degree in Business or Hospitality (preferred)

Job description

SusieCakes Bakery in Manhattan Beach seeks a friendly, guest-focused teammate to ensure a stellar guest and team member experience. You will communicate offerings, support new initiatives, and collaborate with the culinary team to exceed guest expectations.

Requirements include at least two years in customer service, excellent English communication, and the ability to work a flexible schedule including weekends and holidays. Equal opportunity employer with a welcoming team culture.