Bakery Manager

Nothing Bundt Cakes; Tulsa (OK); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

Training & development

Flexible schedule

Competitive salary

Opportunity for advancement

Job summary

Nothing Bundt Cakes in Tulsa is seeking a Bakery Manager/Lead Operator to direct the guest experience, cake production, and daily bakery operations. You will lead the team, ensure brand standards, and drive sales and profitability in a fast-paced retail bakery environment.

The role emphasizes strong leadership, training and coaching, inventory control, and adherence to food safety guidelines to deliver warm, high-quality cakes and exceptional guest service to the community.

Qualifications

• Has 1-3 years of leadership experience managing teams, business operations and the guest experience in retail, hospitality or food service.
• Demonstrates success in hiring and developing teams and achieving financial objectives.
• Foodservice safety training is required or to be obtained within 30 days of employment.
• Proficiency with Microsoft Word, Excel and Outlook.

Responsibilities

• Lead bakery operations including opening/closing, cash handling and deposits.
• Manage special-order fulfillment via web and email for guests and corporate accounts.
• Set weekly sales productivity goals, production plan, and team schedule; adjust coverage as needed.
• Maintain inventory par levels, monitor stock, and process weekly orders.
• Ensure product quality, service standards, food safety, and brand policies are followed.
• Control expenses including labor, COGS, maintenance, and supplies to maximize profitability.
• Perform payroll, reporting, and basic accounting tasks.

Skills

Team leadership

Guest experience focus

Staff training

Recruiting talent

Performance coaching

Communication skills

Problem solving

Learning agility

Organizational skills

Business acumen

Education

High school diploma or GED

Post-secondary education is a plus

Tools

Microsoft Word

Excel

Outlook

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Competitive salary
• Dental insurance
• Flexible schedule

The Nothing Bundt Cakes (NbC) Bakery Manager/Lead Operator directs the team and day‑to‑day operation, which includes all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, P&L management, and inventory control. The ultimate objective of this role is to drive sales and profitability while ensuring the highest quality cakes, a warm, welcoming environment, and superior service are consistently provided to our guests. The Bakery Manager/Lead Operator exemplifies NbC core values and serves as the key culture carrier to bring joy to the bakery and beyond in the community while building the team’s commitment to our guests and the NbC brand.

Accountabilities/Duties

• Team Leadership
  • Prioritizes the guest experience, models superior guest engagement and fosters a positive work environment.
  • Recruits and selects talent and ensures performance expectations are clearly communicated and proper training is provided to execute responsibilities effectively and enable team members to thrive.
  • Engages frequently with team members to gain insight into workload and progress, address any challenges and course‑correct as needed.
  • Provides continuous coaching and follow up to develop team and manage performance; delivers constructive feedback, conducts quarterly reviews, and addresses any performance issues in a timely, effective manner.
  • Identifies future leaders and cross‑trains team members as appropriate to build individual capabilities and ensure adequate bakery coverage.
  • Maintains hands‑on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.
• Business Operations
  • Facilitates the opening and closing of the bakery, including cash‑drawer balancing and bank deposits.
  • Manages special‑order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries.
  • Creates and communicates weekly sales productivity goals, cake production plan, and team schedule, and adjusts bakery coverage based on changing business trends.
  • Sets inventory par levels based on production demand and sales forecast monitors stock levels, processes weekly supply orders and conducts monthly inventory.
  • Ensures NbC product, service, bakery environment, and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures.
  • Manages all controllable expenses, including labor, COGS, maintenance, and supplies, to maximize profitability.
  • Performs administrative functions, including payroll processing, sales, labor and product inventory reporting, and basic accounting procedures.
• Local Marketing
  • Leads proactive community outreach to increase brand visibility in the market and engage in brand‑aligned events while responding appropriately to external requests for NbC contributions.
  • Coordinates special event participation with local businesses, schools, and other community organizers.

Core Values and Leadership Competencies

• Servant’s Heart
  • Goes above and beyond to support and develop the team and create a superior guest experience.
  • Keeps the good of the team and guests ahead of personal interests or gain.
  • Leads by example and displays humility and empathy for others.
• Spirit of a Champion
  • Demonstrates an intense drive, a commitment to excellence and a passion to succeed.
  • Seizes 100% ownership of responsibilities, with zero excuses for issues within direct control.
  • Operates with a sense of urgency, exercises sound judgment and seeks feedback to improve performance.
• Genuine Connections
  • Projects warmth, enthusiasm, and optimism that attracts and energizes others.
  • Builds positive, productive relationships and communicates often and openly.
  • Serves as a strong Cake Celebrity/Brand Ambassador in the local community.

Knowledge, Skills, and Abilities

• Understands basic retail math and P&L principles, including the specific levers that drive sales and profitability.
• Has the ability to interpret and analyze business and financial data, identify areas of strength and improvement opportunity, and determine appropriate action plans to address issues.
• Leads with an unwavering guest focus and exhibits strong interpersonal skills, with the ability to engage, empower and motivate a team and communicate effectively in both oral and written form.
• Excels at delegating duties, communicating clear expectations, directing others’ work and managing performance.
• Is highly organized and resourceful, can balance multiple priorities and demonstrates strong follow‑up skills.
• Possesses strong problem‑solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions and take the appropriate courses of action.
• Demonstrates strong learning agility, with a passion to grow and excel.

Education, Certifications and Work Experience Requirements

• High school diploma or GED; post‑secondary education is a plus.
• 1-3 years of leadership experience managing teams, business operations and the guest experience in the retail, hospitality or food service industries.
• Demonstrated success in hiring and developing teams, creating a superior service environment and achieving financial objectives.
• Experience in creating productivity goals, inventory par levels, and team schedules, and managing costs.
• Foodservice safety training certificate (or required to obtain within 30 days of employment).
• Basic proficiency in Microsoft Word, Excel and Outlook, with comfort in learning new technologies.

Work Availability

Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.